Regional Director of Operations Memphis, TN

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

The Regional Director of Operations Memphis, TN, is the on-site leader responsible for the full operational performance of a high-volume, multi-concept venue located within the iconic Bass Pro Shops Pyramid.

This unique destination includes company restaurants :

• Wahlburgers Full-Service Restaurant
• The Lookout Full-Service Restaurant
• The Fishbowl Island-Themed Bar & Bowling Alley
• Big Cypress Lodge In-Room Dining, Banquets & Catering

Reporting directly to the Director of Operations, this role oversees all food and beverage outlets, ensuring operational excellence and delivering exceptional guest service. The position provides leadership to the General Managers of Wahlburgers, The Fishbowl, and The Lookout, as well as the Big Cypress Lodge Banquet Manager, In-Room Dining Service Manager, Event Sales Manager, and Facilities Managers. Together, this team drives brand consistency, fosters team engagement, and upholds the high service standards expected across the property.

The Regional Director of Operations Memphis, TN, collaborates closely with all company departments to ensure alignment across all areas of the business and works collaboratively with the Bass Pro Shops Pyramid management team.

Key Performance Elements / Essential Functions

Operational Oversight

• Lead daily operations across all venues, ensuring excellence in food quality, hospitality, safety, and cleanliness.
• Maintain brand integrity for Wahlburgers and all venue partners, while ensuring compliance with local health and safety regulations.
• Execute operational strategies and maintain systems that drive efficiency, consistency, and quality.

Financial Management

• Drive top-line sales while managing costs. Take full P&L responsibility for the entire venue; increase revenue across restaurants, room service, bars, and other entertainment concepts.
• Optimize labor and cost of goods while maximizing guest satisfaction and profitability.
• Analyze financial results and operational data to guide strategic decisions and improve performance.

Team Leadership & Development

• Hire, lead, and retain high-performing management and hourly teams across all outlets.
• Ensure each area is staffed appropriately and team members are fully trained and empowered.
• Develop succession plans and create advancement opportunities within the venues structure.

Human Resources & Compliance

• Ensure strict adherence to all company policies, HR procedures, and applicable labor laws.
• Maintain adherence to regulations in hiring, payroll, cash handling, harassment prevention, workplace safety, and other key areas.
• Collaborate with HR to create a safe, inclusive, and respectful environment where all team members can thrive.

Education And Experience Qualifications

Bachelor's degree in Business Administration, Hospitality Management (preferred), or over 3 years of experience managing multiple restaurant units. Experience in a franchise setting is a plus.

Proven experience in a leadership or training role within the restaurant industry, preferably with multi-unit and franchise operations.

Demonstrated ability to lead a team and deliver exceptional guest service.

Strong understanding of the restaurant industrys dining market and its demands.

Ability to travel or work off-hours as needed to support various restaurant locations.

Excellent leadership and communication skills, with the ability to inspire and motivate others.

Analytical and strategic thinking skills, with a history of driving operational improvements.

Proven ability to handle high-stress situations with composure and professionalism.

Strong communication, organizational, and interpersonal skills.

High attention to detail and a proactive "can-do attitude.

Experience working in a high-volume, fast-paced restaurant environment.

Proficiency with point-of-sale systems and Microsoft Office programs.

ServSafe Certification is required.

Represents the company with a professional image while maintaining a positive and respectful demeanor.

• Candidates must reside in Memphis or the surrounding areas, within a reasonable commuting distance to the Bass Pro Pyramid.