Partner Onboarding Lead

Partner Onboarding Lead

Shape the Future of Finance Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers. Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy.

Let's create better outcomes together!

About the Role

We are seeking an experienced Onboarding Professional to lead and orchestrate the complex, cross-functional process of bringing new commercial partners live. This role blends program management, product solutions, commercial judgment, and technical fluency. You will act as the central point of coordination between internal teams and external partners - ensuring every integration, agreement, and product enablement step is executed flawlessly.

This is a high-priority role with direct impact on revenue growth, partner satisfaction, and strategic market positioning. You'll need to thrive in ambiguity, work at speed, and handle multiple high-stakes onboarding projects simultaneously.

Responsibilities

• Own the end-to-end onboarding process for new partners - from commercial agreement to technical go-live.
• Drive alignment across stakeholders including Product, Risk, Compliance, Legal, Capital Markets, and the Management Team.
• Translate complex partner needs into actionable product or technical requirements - sometimes a product feature, sometimes an API integration.
• Develop and maintain deep knowledge of our commercial agreements, data sources, compliance frameworks, and capital markets requirements.
• Serve as the trusted point of contact for partners during onboarding, creating confidence through proactive communication and solutions-oriented problem-solving.
• Ensure operational readiness for partner launch, anticipating roadblocks and resolving issues before they escalate.
• Continuously improve onboarding playbooks, processes, and tools to scale with growth.
• Report on onboarding progress, risks, and KPIs to senior leadership.

Requirements