Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • West Des Moines, IA, US
Associate Team Leader

Associate Team Leader

H&R Block • West Des Moines, IA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had :

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates

    • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher

    • Why work for us

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan

    • The Community You Will Join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you. Sponsored Job #15802

    [job_alerts.create_a_job]

    Associate Team Leader • West Des Moines, IA, US

    [internal_linking.related_jobs]
    Shift Leader

    Shift Leader

    Taco Bell • Des Moines, IA, US
    [job_card.full_time]
    As a Shift Leader at Team Lyders, you will support daily restaurant operations, assist in training and developing team members, and ensure exceptional service for our guests.You’ll play a key role ...[show_more]
    [last_updated.last_updated_30]
    Checkout Team Associate

    Checkout Team Associate

    Walmart • Indianola, IA, US
    [job_card.full_time] +1
    WM Supercenter #1491 1500 N Jefferson Way Indianola, IA 50125-1465.Shift may start between 8 : 00am - 11 : 00am.Shift may start between 1 : 00pm - 4 : 00pm. Front End Checkout associates run our registers.T...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Lot Associate

    Lot Associate

    Home Depot (Retail) • Urbandale, IA, US
    [job_card.full_time]
    Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Leader

    Team Leader

    Panchero's Mexican Grill • Ames, IA, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Panchero's - NOW HIRING TEAM LEADS.Panchero's Mexican Grill is looking for friendly and enthusiastic people to join the team! You will have the opportunity to be part of a positive and fun culture ...[show_more]
    [last_updated.last_updated_30]
    Key Team Leader

    Key Team Leader

    Dunham's Sports • Ames, IA, US
    [job_card.full_time]
    Job Opportunity At Dunhams Sports.Dunhams Sports, one of the largest full-line sporting goods chains in the U.Today we have over 250 stores in over 25 states from Maryland to Montana.We'd like to t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Relations Associate

    Customer Relations Associate

    Bass Pro Shops • West Des Moines, IA, US
    [job_card.full_time]
    The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Sales Lead

    Team Sales Lead

    Rally House • Ames, IA, US
    [job_card.part_time] +1
    Rally House is a specialty retail store that carries all things local! We are looking for team members who are looking for a part-time leadership career and enjoy working for a growing organization...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Lead, Powders. 1st Shift, Onsite- Ames, IA

    Team Lead, Powders. 1st Shift, Onsite- Ames, IA

    Hach • Ames, Iowa, USA
    [job_card.full_time]
    Doing meaningful work that makes an everyday impacton the world around you.Growing your expertiseand expanding your skillset with every project. Collaborating with a vibrant diverse global team.Vera...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Creatives Delivery Team Lead (Contract, Remote)

    Creatives Delivery Team Lead (Contract, Remote)

    Infuse • Des Moines, IA, US
    [filters.remote]
    [job_card.full_time]
    Creatives Delivery Team Lead (Contract, Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every hum...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Team

    Service Team

    Panda Restaurant Group • Ames, IA, US
    [job_card.full_time]
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...[show_more]
    [last_updated.last_updated_30]
    Team Lead

    Team Lead

    Planet Fitness • Des Moines, IA, US
    [job_card.full_time]
    Responsible for assisting in the oversight of gym operations to ensure positive member experience.Essential Duties And Responsibilities. Assist in training and developing staff.Assist in member serv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Meat Team Leader (Department Manager)

    Meat Team Leader (Department Manager)

    Whole Foods • Urbandale, IA, United States
    [job_card.full_time]
    Provides overall leadership to the Meat team.Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and specia...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Specialty Sales Team Leader - Des Moines, IA (North)

    Specialty Sales Team Leader - Des Moines, IA (North)

    Target • Des Moines, IA, US
    [job_card.full_time]
    Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Tar...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Leader

    Shift Leader

    Slim Chickens • Grimes, IA, US
    [job_card.full_time]
    Be a part of one of the 25 fastest growing fast casuals, Slim Chickens!.Slim Chickens is a leading national brand in the fast-growing emerging 'better chicken' fast-casual segment.This is a great o...[show_more]
    [last_updated.last_updated_30]
    Multi-Unit Team Leader

    Multi-Unit Team Leader

    H&R Block • Des Moines, IA, US
    [job_card.full_time] +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Leader

    Shift Leader

    Pizza Hut • NORWALK, IA, US
    [job_card.full_time]
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...[show_more]
    [last_updated.last_updated_30]
    Lead Counter Sales Associate

    Lead Counter Sales Associate

    Core & Main • Grimes, Iowa, United States
    [job_card.full_time]
    Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide.As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Lead

    Shift Lead

    Walgreens • Des Moines, IA, US
    [job_card.part_time]
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...[show_more]
    [last_updated.last_updated_30] • [promoted]