Operations Support Specialist

Job Description

Job Description

Mountain Pacific Bank is looking for a full-time Operations Support Specialist to join our team.

Recognized by the Independent Community Bankers Association (ICBA) as one of the Best Community Banks to Work For , Mountain Pacific Bank is committed to fostering a positive work environment, providing opportunities for professional development, and promoting a culture of inclusion, empowerment, and community engagement.

Started by 17 local business and outstanding community leaders, Mountain Pacific Bank is a Community Bank dedicated to serving Whatcom, Skagit, Snohomish, and King Counties. An equally important part of our plan is to reinvest in the community with resources, time and talents.

Your Role

As an Operations Support Specialist you'll provide accurate and thorough bank operational and processing support in all related and assigned functions within the department, while ensuring proper processing and maintenance of deposit products and services in accordance with department and regulatory guidelines, and within prescribed deadlines.

Essential Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides exceptional service to internal and external customers in accordance with Mountain Pacific Bank Standards.
• Builds and maintains strong relationships with all internal and external customers.
• Supports cash management functions including but not limited to ACH, Remote Deposit Capture, Wire Transfers, Business Online Banking, and Bill Pay. Duties include assisting and training customers as needed, processing daily transmissions, reviewing reports, and ensuring Bank is compliant with internal policies, procedures, and NACHA and FFIEC Guidelines where appropriate.
• Processes check adjustments, check and ACH returns, and stop payments in a timely and accurate manner.
• Provides Business and Consumer Online Banking / Mobile Deposit support and training for internal and external customers.
• Accurately processes wire transfers, including but not limited to inputting wire upon customer request, verifying, and approving of wires. Duties include training customers as needed and ensuring Bank is compliant with internal policies and procedures.
• Ensures Regulation E claims and Reg E disputes are processed accurately, and timelines are met per regulation and policy.
• Performs all activities related to legal processing, to include but not limited to garnishments, levies, Fed withholding, IOLTA / IRETA remittance and Inactive / Dormant account monitoring, processing weekly branch cash orders in a timely and accurate manner, in accordance with Bank policies, procedures and regulatory requirements.
• Supports the Visa Credit Card program which includes opening new accounts upon request, processing payments and disputes, providing customer support, reviewing reports for accuracy, and ensuring all Bank policies and procedures are followed.
• Independently reconciles assigned daily reports, bank control accounts, and general ledgers in a timely and accurate manner.
• Adheres to all Bank policies, procedures, security requirements, and regulatory requirements.
• Responds to, researches, and resolves customer and staff requests for assistance in a timely and accurate manner.
• Performs various IRA and HSA account maintenance which includes, but is not limited to, transaction review / monitoring and documentation review. This is completed in a timely and accurate manner in accordance with Bank policies, procedures, and regulatory requirements.
• Performs periodic and annual review of reports and IRS forms to ensure accurate IRS reporting and to identify and correct any errors in a timely and accurate manner.
• Maintains knowledge and expertise in current IRA, HSA, Cash Management rules and regulations.
• Recommends, writes, and updates Operation procedures to ensure adherence to Bank policy and industry regulations upon management approval.
• Identifies, tracks, and remits dormant items for annual escheatment.
• Contributes to the success of the department with willingness to cross train, share in all department responsibilities, and provide back-up assistance as required or assigned.
• Research non-routine and complex or escalated issues and concerns, both internally / externally, and communicates findings and / or resolutions to management and appropriate parties in a timely manner.
• Participates, assists and / or leads projects for the various systems management and the preparation and coordination of records for department exams and internal / external audits.
• Provides and / or assists management with preparing weekly, monthly, and quarterly reports as requested.
• Functions as a role model and mentor within the team to ensure an exceptional and consistent customer experience. Additionally, lead team meetings.
• Pursues continuous education to support job functions.
• Performs other duties as assigned.

What You'll Bring

Education and Experience

Physical Demands

While performing the duties of this job, the employee is constantly required to view computer screens, read reports, remain in a stationary position, and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, and computer printer. The employee needs to frequently communicate with internal and external contacts and move about inside the office to access file cabinets, office machinery, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Travel Required

Other Duties

The above job description is not intended as an all-inclusive list of the essential functions which the individual will be required to perform. The individual may be required to perform other reasonable business-related duties and tasks, as assigned, at the discretion of management. Mountain Pacific Bank reserves the right to change or modify this job description, as needed, at any time, with or without notice. This job description does not constitute a written or implied contract of employment or otherwise modify the terminable at will employment relationship.

Mountain Pacific Bank promotes equal opportunity workplace. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Mountain Pacific Bank is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to : veteran status, uniform service member status, race, color, age, religion, sex, national origin, physical or mental disability or any other protected class under federal, state or local law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type : Full-time in person

Pay : $22.00 to $33.65 per hour

Benefits :

Bonus Opportunity (based on company and individual performance)

401(k) with matching contribution

Comprehensive medical, dental, and vision insurance with 100% of employee base premiums covered.

Healthcare and Dependent Care Flexible Spending Account

Minimum of 10 paid vacation days per year

2 additional PTO days annually

11 paid holidays

8 hours of paid sick time per month

Paid Life, AD&D, and Long-Term Disability insurance

Employee assistance program

Referral program

Tuition reimbursement

Mountain Pacific Bank account and loan perks