Customer Success Manager (US)Tatum • Washington, DC, US
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Customer Success Manager (US)
Tatum • Washington, DC, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Customer Success Manager
At Tatum, we believe building in Web3 should be simple, powerful, and fast and we're on a mission to make that a reality.
We're looking for a Customer Success Manager who loves helping people, enjoys solving problems, and isn't afraid to get a bit technical. If you get excited about supporting developers, scaling cool blockchain projects, and working with a friendly international team you'll fit right in!
What You'll Do
- Be the go-to partner for your customers from first call to long-term success.
- Help to grow a portfolio and guide new users through onboarding and help them get the most out of Tatum.
- Keep an eye on product usage and step in when someone needs help or a nudge.
- Work closely with our tech teams to figure out solutions to tricky problems.
- Suggest improvements and share customer insights (we love feedback!).
- Look for opportunities to help customers grow with Tatum.
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