Call Center Patient Services Assistant

Job Title

Under limited supervision, answers and screens high volume calls. Patient appointments, register patient's demographics, telephone, and medication encounters. Once training is complete and an understanding of the job duties has been established, with management approval the position will become remote, with the understanding the remote status can change at any time with two-week notice.

Education

High School or GED equivalency.

Experience

6 months of related experience.

Skills

• Knowledge of medical terminology, CPT and ICD9 codes
• Strong skills in written communication
• Strong work ethic
• Excellent customer service and oral communication
• Ability to perform non-complex arithmetic calculations
• Ability to organize and maintain files and records
• Ability to manage multiple tasks and deadlines
• Basic computer skills
• Bi-lingual in Spanish or Russian preferred

Physical Requirements

Working Conditions

Conditions of Employment

Patient & Workplace Safety

Patient Population

Principal Duties and Responsibilities

All Roles Must Demonstrate GBMC Values

Respect

Excellence

Accountability

Teamwork

Ethical Behavior

Results

Pay Range $16.79 - $24.37

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.