Talent.com
Assistant Front Office Manager
Assistant Front Office ManagerMarriott International • Washington, DC, United States
Assistant Front Office Manager

Assistant Front Office Manager

Marriott International • Washington, DC, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    • CORE WORK ACTIVITIES

    Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
  • Ensures employee recognition is taking place on all shifts.
  • Establishes and maintains open, collaborative relationships with employees.

    • Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Strives to improve service performance.
  • Collaborates with the Front Office Manager on ways to continually improve departmental service.
  • Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Sets a positive example for guest relations.
  • Displays outstanding hospitality skills.
  • Empowers employees to provide excellent customer service.
  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Provides feedback to employees based on observation of service behaviors.
  • Handles guest problems and complaints effectively.
  • Interacts with guests to obtain feedback on product quality and service levels.

    • Managing Projects and Policies

  • Implements the customer recognition / service program, communicating and ensuring the process.
  • Ensures compliance with all Front Office policies, standards and procedures.
  • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

    • Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Functions in place of the Front Office Manager in his / her absence.
  • Communicates critical information from pre- and post-convention meetings to the Front Office staff.
  • Participates in department meetings.

    • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    About the Team

    Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    [job_alerts.create_a_job]

    Front Office Manager • Washington, DC, United States

    [internal_linking.related_jobs]
    Travel Certified Occupational Therapist Assistant (COTA) - $1,431 per week in Frederick, MD

    Travel Certified Occupational Therapist Assistant (COTA) - $1,431 per week in Frederick, MD

    Care Career • Columbia, Maryland, US
    [job_card.full_time]
    The COTA provides unique therapeutic services to enhance the goals and objectives of eligible students.The COTA is primarily responsible for implementing the therapeutic program prescribed by the o...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Front Office Manager OEM / HM

    Front Office Manager OEM / HM

    Crestline Hotels and Resorts • Washington, District of Columbia, United States, 20005
    [job_card.full_time]
    The Front Office Manager is responsible for the successful operation and administration of all front office departments to include : front desk, bell / door, concierge (if applicable).The Front Office...[show_more]
    [last_updated.last_updated_30]
    Travel Certified Occupational Therapist Assistant (COTA) - $1,431 per week in Frederick, MD

    Travel Certified Occupational Therapist Assistant (COTA) - $1,431 per week in Frederick, MD

    AlliedTravelNetwork • Columbia, Maryland, US
    [job_card.full_time]
    AlliedTravelNetwork is working with Care Career to find a qualified Certified Occupational Therapist Assistant (COTA) in Frederick, Maryland, 21701!. The COTA provides unique therapeutic services to...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Marriottsville, Maryland, US
    [job_card.full_time] +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Orthodontic Assistant at NuSmile Orthodontics

    Orthodontic Assistant at NuSmile Orthodontics

    TN Specialty Dental Services, PLLC • Columbia, MD, United States
    [job_card.full_time]
    With the support of the Practice Manager and Clinic Coordinator, assist to ensure the smooth and successful running of the clinic. To be responsible in assisting to produce performance and quality s...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Certified Occupational Therapist Assistant (COTA) - $1,187 to $1,387 per week in Frederick, MD

    Travel Certified Occupational Therapist Assistant (COTA) - $1,187 to $1,387 per week in Frederick, MD

    AlliedTravelCareers • Columbia, Maryland, US
    [job_card.full_time]
    AlliedTravelCareers is working with Ventura MedStaff to find a qualified Certified Occupational Therapist Assistant (COTA) in Frederick, Maryland, 21701!. Are you ready to take your Travel career to...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front of House Manager

    Front of House Manager

    Blagden Hospitality Group • Washington, DC, US
    [job_card.full_time]
    Blagden Hospitality is seeking a Manager to join team who exhibits leadership, takes initiative, and can follow our standards while overseeing daily operations. With locations throughout NW and...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Staff Assistant Level I

    Staff Assistant Level I

    Akima • Washington, DC, United States
    [job_card.full_time]
    Tuvli, an Akima company, is hiring for a Staff Assistant I to support our DoS client located in Washington, DC.Make arrangements for S / ES-EX or the detailed office to meet with senior level officia...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant Front Office Manager

    Assistant Front Office Manager

    Marriott Hotels & Resorts • Washington, DC, United States
    [job_card.full_time]
    Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front De...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Assistant General Manager

    Assistant General Manager

    Lucille's Modern Chophouse • Washington, DC, US
    [job_card.full_time]
    Chef Matt Baker, owner and executive chef of .At this modern, vibrant steakhouse, where premium cuts, polished service, and genuine hospitality come together, . We want someone who lives a...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Assistant General Manager

    Assistant General Manager

    Pineapple and Pearls • Washington, DC, US
    [job_card.full_time]
    Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team.We are in the “making people happy” business, we just happen to se...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager04674 Crain Highway Suite F

    Assistant Manager04674 Crain Highway Suite F

    Domino's Franchise • Waldorf, MD, United States
    [job_card.full_time]
    Assistant General Manager Position Description.Regional Operations Manager -secondary report.CSRs, Delivery Experts and Pizza Makers. Assistant General Managers are some of the most special in the c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Front Office Manager

    Front Office Manager

    MedVanta, LLC • Columbia, MD, US
    [job_card.full_time]
    Potomac Valley Orthopaedic Associates Division, a member of CAO, is currently looking for a full-time Assistant Manager to work in our Physical Therapy clinic located in Columbia, MD.The duties of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Store Manager

    Assistant Store Manager

    Goodwill Monocacy Valley • Sykesville, MD, US
    [job_card.full_time]
    Georgetown Blvd Sykesville Maryland, 21784, +1 (410) 3192236.This position is eligible for a monthly bonus, based on performance goals. Leads the daily operations of the sales floor at a Retail Stor...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant General Manager

    Assistant General Manager

    Fresh Baguette • Washington, District of Columbia, US
    [job_card.full_time]
    Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere.The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch orga...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant General Manager

    Assistant General Manager

    Rose's Luxury • Washington, DC, US
    [job_card.full_time]
    Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team.We are in the “making people happy” business, we just happen to se...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant General Manager

    Assistant General Manager

    Little Pearl • Washington, DC, US
    [job_card.full_time]
    Rose’s Restaurant Group is seeking creative, passionate, and talented individuals to join our super awesome team.We are in the “making people happy” business, we just happen to se...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Clinic Assistant, Oxon Hill

    Clinic Assistant, Oxon Hill

    MedStar Health • Oxon Hill, MD, United States
    [job_card.full_time]
    The Clinic Assistant (Therapy / Rehabilitation Technician) performs a variety of clerical and patient care duties essential to the daily operation. These duties include but are not limited to : assist...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]