Two days a week onsite in Lansing, MI
Top Skills' Details
Any BMC Remedy, Helix, or ServiceNow experience is a plus!
TEKsystems is helping our client find the right person for this role!!!
We are seeking an individual with at least 5 years’ experience in the Service Delivery Manager role to help lead onboarding our current team into the new support model. This person would be responsible for training, documentation, and leading by example along with ongoing mentoring the Service Delivery Managers in their new roles. This will be a 12-month engagement while we complete the transition from our current support model to the new Service Delivery Manager support model.
Job Description :
The Service Delivery Manager is a pivotal role matrixed delivery model that oversees a number of key functions that enable the delivery of high-quality services, and to ensure Service Delivery processes are in place.
Skillset :
The candidate should have working technical knowledge of infrastructure services such as Windows VMS, Unix VMs, Containers, Cloud Services, Data Network and Telephony. Microsoft, AWS, GCP and Cisco knowledge is a plus. The candidate must have a strong ITIL understanding and ITIL Foundations certification is required, with V4 certification preferred. Below is the list of our technical and soft skills we desire for this position :
Technical skills :
Soft Skills :
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Infrastructure Service Delivery Manager - Hybrid • Lansing, MI, US
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