Medical Office Assistant I / II / III - Customer Service (Bilingual Preferred)

Salary : $43,680.00 - $56,983.93 Annually

Location : throughout Ventura County, CA

Job Type : Various

Job Number : 1328HCA-25AE (ECA)

Department : Health Care Agency (recruitment by CEO-HR)

Opening Date : 09 / 12 / 2025

Description

THE POSITION : Under direct supervision (Medical Office Assistant I), general supervision (Medical Office Assistant II), or general direction (Medical Office Assistant III), the incumbent performs a variety of customer service and clerical duties in support of a health or medical care delivery office or program. Support activities may include assisting the public, records maintenance, document production and / or case management / processing.

The ideal candidate is an organized professional who possesses exceptional customer service skills and is dedicated to working on tasks quickly and efficiently. They will be dedicated to providing the public with the highest level of service possible with every task and will be comfortable interfacing with all members of the public entering the medical clinic.

THE DEPARTMENT : Ambulatory Care is a system of primary care and specialty care medical clinics conveniently located throughout the County of Ventura. In keeping with the mission of the Ventura County Health Care Agency, the team of dedicated physicians, nurses and other health care professionals seek to set the standard in health care excellence.

Distinguishing Characteristics :

Incumbents perform customer service delivery, routine clerical and manual tasks including inputting of data into computers. The higher level in the series, i.e. MOA II / MOA III, require application of specialized program knowledge of ongoing operations and services, interpretation of rules and regulations, and assessment of individual circumstances to determine appropriate course(s) of action.

The Per Diem Pool (PDP) classifications are distinguished from the Regular classifications in that incumbents in these classifications receive limited benefits. They may receive shift differential, standby, and callback premium pay and may participate in the Ventura County Employees' Retirement Association if they are assigned a work schedule of 64 hours or more biweekly. Incumbents hired into these positions are not guaranteed any specific number of work hours per biweekly pay period, and management has the authority to relieve them from duty when there is insufficient work.

APPROXIMATE SALARIES :

Medical Office Assistant I - $21.00 - $23.16 per hour

Medical Office Assistant II - $21.00 - $25.51 per hour

Medical Office Assistant III - $21.00 - $27.40 per hour

Medical Office Assistant I - PDP - $21.10 per hour

Medical Office Assistant II - PDP - $22.61 per hour

Medical Office Assistant III - PDP - $25.62 per hour

EDUCATION / BILINGUAL INCENTIVE :

Incumbents may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.

VETERAN'S POINTS : This is a trainee / entry level classification (Level I / II), and Veteran's Points may apply to eligible candidates. Documentation of military service (DD-214) must be submitted prior to close of recruitment in order to receive points.

DEPARTMENT / AGENCY : Health Care Agency - Ambulatory Care

Medical Office Assistant (all levels) are represented by the Services Employees International Union (SEIU) and are eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies. There are currently eight (8) Full-time regular vacancies in various ambulatory care departments.

NOTE : If appointed at the lower level, incumbent may be promoted to the higher level without further examination upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department.

TENTATIVE SCHEDULE :

OPENING DATE : September 12, 2025

CLOSING DATE : Continuous, and may close at any time.

Examples Of Duties

Duties may include but are not limited to the following :

• Delivers quality customer service and support by :

Receiving a high volume of clients in person or by phone and routing them appropriately amid frequent interruptions.

Preparing, validating, and processing documents for completeness and accuracy.

Operating automated office equipment including computers.

Typical Qualifications

These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE :

Medical Office Assistant I / PDP

Some clerical experience in a medical service delivery area which has led to the acquisition of the required knowledge, skills, and abilities. The required knowledge, skills, and abilities also can be obtained by :

Medical Office Assistant II / PDP

Considerable clerical experience in a medical service delivery area which has led to the acquisition of the required knowledge, skills, and abilities. The required knowledge, skills, and abilities also can be obtained by :

Medical Office Assistant III / PDP

Progressively responsible clerical experience in a medical service delivery area which has led to the acquisition of the required knowledge, skills, and abilities. The required knowledge, skills, and abilities also can be obtained by :

NECESSARY SPECIAL REQUIREMENTS :

Desired :

Knowledge, Skills, and Abilities :

Working to thorough knowledge of : medical office operations, methods, and practices; medical terminology and procedures; filing systems and procedures; record maintenance systems; report compilation; and public contact techniques.

Working to thorough knowledge (depending on level in the series) of : the operations, procedures, and practices used in support of the function to which assigned; techniques to expedite or improve clerical tasks and record processing; and correct English usage, spelling, grammar, and punctuation.

Working to thorough skill (depending on level and / or assignment) in : demonstrating a certain prescribed proficiency in typing or equivalent word processing or data entry and / or taking and transcribing dictation (MOA II / III).

Working to thorough ability (depending on level in the series) to : perform and coordinate difficult and responsible clerical work with little or no direct supervision; set-up and maintain records and filing systems; extract information from a variety of sources; operate a variety of automated office equipment; accurately perform and proof the transfer of information from one document to another, comparing the data from two or more sources for accuracy and completeness; perform basic arithmetic calculations; establish and maintain cooperative working relationships.

Working Conditions :

Positions may involve moderate to heavy public contact, including ambulatory or non-ambulatory patients in an outpatient or inpatient medical service delivery area.

Recruitment Process

FINAL FILING DATE : This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by County of Ventura Human Resources, Health Care Agency no later than 5 : 00 p.m. on the closing date.

To apply on-line, please refer to our website at If you prefer to fill out a paper application form, please call (805) 677-5184 for application materials and submit them to County of Ventura Human Resources- Health Care Agency, 646 County Square Drive, Ventura, CA 93003.

Note to Applicants : It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and / or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it / they may not be submitted in lieu of the application.

LATERAL TRANSFER OPTION : If presently permanently employed in another "merit" or "civil service" public agency / entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here for additional information.

SUPPLEMENTAL QUESTIONNAIRE - Qualifying : All applicants are required to complete and submit the questionnaire for this exam AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the exam process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION EVALUATION - Qualifying : All applications will be reviewed to determine whether the stated requirements are met. Those individuals meeting the stated requirements will be invited to the written examination.

WRITTEN EXAM - 100% : An unproctored, online, and internet-based written exam will be administered the test applicants' knowledge of office practices, customer service skills, vocabulary, and medical terminology Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION : A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, and driving record may be required for this position.

For further information about this recruitment, please contact Erika Ayala by e-mail at Erika.Ayala@venturacounty.gov or by telephone at (805) 677-5164.

EQUAL EMPLOYMENT OPPORTUNITY

The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

Union Code : UPP

01

Do you have at least six (6) months of full-time paid and / or volunteer clerical experience in a medical or mental health service delivery office environment in a job that required knowledge and use of medical terminology and procedures?NOTE : Full-time is considered 40 hours per week; anything less than that must be prorated.NOTE : In order to receive credit for this experience, you MUST include each employer in the Work Experience section of your application, and all details for each employer must be included.

02

Do you possess a certificate from an approved medical assistant training program (Watterson, Bryman, Adult Education, Center for Employment Training, Ventura College, Oxnard College, etc.)?If yes, the certificate MUST be listed in the Certificate and Licenses section of your application AND it must be provided to the appointing authority at the time of appointment.

03

Describe your full-time clerical experience and / or training in clerical occupational fields in a medical or mental health service office environment that required knowledge and use of medical terminology and procedures. Include : A) Name of employer(s)B) Position titleC) Duties that required knowledge and use of medical terminology and proceduresNOTE : In order to receive credit for this experience, you must include where you obtained it in the Work Experience section of your application.If you do not have this training and / or experience type, "None."

04

Provide a time of an example where you were faced with a challenge with a customer and provided excellent customer service in order to solve the problem. Please include the following in your response :

05

Some current vacancies will have fluctuating schedules that include days, evenings, nights, and weekends. Are you willing and able to accept employment on these terms?

06

Are you Bilingual in English and Spanish including speaking, reading and writing?

Required Question