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Real Estate Collections Specialist
Real Estate Collections SpecialistKey Bank • Buffalo, NY, United States
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Real Estate Collections Specialist

Real Estate Collections Specialist

Key Bank • Buffalo, NY, United States
[job_card.30_days_ago]
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  • [job_card.full_time]
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About the Job

Location:

4224 Ridge Lea Road, Amherst, New York

Job Description:

We are not your average collections team! At KeyBank, we pride ourselves on being client advisors.

Training Hours and Location:

100% on-site at our office in Amherst, NY.

Monday - Friday between 8:00 am and 5:30 pm ET

Regular Working Hours and Location

Hybrid - In-office on Tuesdays & Wednesdays each week

Monday - Friday between 8:00 am and 9:00 pm ET & 1 Saturday per month from 8:00 am - 12:00 pm ET

Shifts available:

Mostly Days: Mon-Fri 8 am-4:30 pm. One late shift a week, 12:30 pm-9 pm, required. Can choose a day from Tuesday, Wednesday, or Thursday, and can work more than one late shift if desired. Rotating Saturdays 8 am-12 pm.

Essential Job Duties:

This role's primary focus is in the Real Estate Collections and Recovery area and covers a broad range of responsibilities and duties:

  • Identifies and resolves situations where customers cannot maintain a current status on their account by having a thorough and detailed conversation in regard to their delinquency and offering applicable delinquency solutions.
  • Individuals will spend 90% of their day on the phone with our customers trying to solve the delinquency by placing outbound and taking inbound calls. The other 10% is documenting calls and trainings/meetings.
  • Has strong negotiation skills and is able to convince customers of the benefits of maintaining a status.
  • Able to follow a schedule that is set by management for breaks and lunches, and to limit time away from the phones when scheduled.
  • Other duties as assigned.
Requirements & Qualifications:
  • A high school diploma or equivalent is required
  • Minimum 1 year of experience in customer service is preferred
  • Willingness to learn through ongoing coaching and constructive feedback
  • Ability to work from home 3 days per week in a quiet office setting with limited distractions
  • Ability to work overtime when needed per business needs
  • Works well with others in a fully developed team environment
  • Excellent customer service skills
  • Proven excellent verbal/written communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Analytical, research, and problem resolution skills
  • Comfortable navigating multiple computer systems and applications
  • Proficient in Microsoft Office applications, including basic Excel skills
  • Expected to maintain an excellent attendance record
  • Exceptional attention to detail


About the Company

Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.
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Real Estate Collections Specialist • Buffalo, NY, United States

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