IT Engineer

About Nooks.ai :

Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and Toast, and hundreds more.

For more information, visit Nooks.ai http : / / Nooks.ai.

About the role :

Nooks is searching for our first IT Engineer to own all internal IT. Reporting to our VP of Engineering, you'll manage digital and physical security, office technology, AV systems, employee onboarding, and company-wide tooling operations. You are a master of AI and automation, love to learn, solve problems proactively, and prioritize the employee experience. This role supports a 200+ employee start up that is growing rapidly. Join us in being an integral part of our growth and ensuring a fast, secure, and reliable technical experience for our employees from day one.

What you'll do :

Employee Lifecycle & Helpdesk

• Manage end-to-end user onboarding / offboarding , including account provisioning (Google Admin, OpenAI, internal tools), SSO access, device setup, and workspace readiness.
• Operate the daily IT helpdesk , supporting issues related to VPN access, device troubleshooting, application permissions, and equipment repairs.
• Manage device lifecycle : wiping laptops, device upgrades, refresh cycles, Apple Business Manager, and Kandji MDM.

Systems Administration & Tooling

Security, Compliance & Policy

Device trust and endpoint compliance

Office Technology & AV

Network & Workplace Infrastructure

WiFi setup and troubleshooting, VLAN configuration, IoT and device onboarding, Printer setup and maintenance, Conference room hardware upgrades and replacements

Projects & Backlog Execution

Automating onboarding / offboarding via SSO + SCIM

Who you are :

Equal Employment Opportunity Statement

Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.