Quality Auditor

A company is looking for a Quality Auditor - Unlicensed.

Key Responsibilities

Conduct quality audits of Call Center operations against established performance measures and key performance indicators (KPIs)

Monitor and evaluate program deliverables against Service Level Agreements (SLAs) and Quality Management Plan standards

Review and analyze service delivery data to assess appropriateness, effectiveness, and successful outcomes

Required Qualifications

Bachelor's degree in a behavioral health-related field with four or more years of relevant experience, or a Master's degree with two to six years of experience

Experience with COA or URAC Performance and Quality Improvement (PQI) standards

Strong analytical and data analysis skills

U.S. citizenship and fluency in English required

Ability to pass criminal history and credential verification checks