COMPUTER & INFO SYSTEMS MANAGER I - SES - 64004306

Computer & Info Systems Manager I - Ses

This position is responsible for the project management of the business / system analysis, and quality assurance activities within the office. This position will participate in planning, programming, and implementing system development projects for the Health Management System. This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

Project management activities to include planning, organizing, executing, monitoring, motivating, and controlling resources to achieve a specific goal. Responsible for time and cost estimates, directing work assignments to ensure the project stays on schedule and project deadlines are met. Participates in strategic planning and implementing departmental goals.

Leads and directs the team of technical staff in system planning, analysis, and design. Includes identification and analysis of statewide departmental business requirements and design of systems to meet the business needs of users and management, following the software development lifecycle, adhering to policies, procedures, and standards for business / systems analysis, eliciting / defining / documenting / managing business / system requirements, facilitating requirements workshops, developing visual models, employing diagramming techniques, mentoring / training in business / systems analysis practices.

Participates in architecture / design activities and reviews, performs research and development and process improvement tasks. Implements the departmental Information Systems Development Methodology (ISDM) and ensures that project teams follow the ISDM. Communicates with the users on a regular basis and ensures that users are satisfied with the systems that are developed. Ensures that system documentation is accurate and complete. Leads and directs staff in Quality Assurance / Testing. Conducts quality assurance / testing activities for the Health Management System. Includes following the software development lifecycle, adhering to policies procedures and standards for quality assurance / testing, documenting / managing test plans, documenting / managing test cases, recording / documenting / managing manual test scripts, performing manual, and ad-hoc testing, liaison with customer testers on user acceptance testing (UAT), assist with UAT test plans, test cases, test scripts, mentoring / training in quality assurance / testing best practices.

Leads and directs staff in system implementation. Assists with the implementation of systems that are developed in-house or under contract to the Department. Works with other project managers, users, and management to ensure that the application meets user business needs. Leads and directs the team in customer service activities. Provides customer assistance on issues related to computer use, applications, systems, and system utilization. Ensures that customer needs are met. Ensures that project teams are aware of the importance of customer service.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities :

Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of monitoring processes and / or working with ticketing software; knowledge of computer data bases; knowledge of laws, legal codes, court procedures and government rules & regulations; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; communicating effectively with others verbally and in writing; talking to others to effectively convey information; ability to establish and maintain effective working relationships with others; listening to what other people are saying and asking questions as appropriate; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; knowing how to find information and identifying essential information; finding ways to structure or classify multiple pieces of information; ability to plan, organize and prioritize work assignments; ability to maintain a high degree of accuracy and close attention to detail; developing approaches for implementing an idea; basic management principles and practices; conflict resolution to include handling complaints, arbitrating disputes and resolving grievances; motivating, developing, and directing people as they work, identifying the best people for the job; time management skills; ability to prepare and conduct training; ability to maintain strict confidentiality; knowledge of principles and processes involved in business and organizational planning, coordination and execution to include strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.

Preferred Qualifications :

Bachelor's degree from an accredited college or university in computer science or a related field of study; AND Five (5) years of supervisory or program management experience; AND Ten (10) years of professional experience in the full software development life cycle (SDLC), with a strong focus on business and systems analysis and quality assurance.

Where You Will Work :

Tallahassee, FL Florida Department of Health Mission, Vision, and Values :

Mission : To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision : To be the Healthiest State in the Nation. Values : Innovation : We search for creative solutions and manage resources wisely. Collaboration : We use teamwork to achieve common goals & solve problems. Accountability : We perform with integrity & respect. Responsiveness : We achieve our mission by serving our customers & engaging our partners. Excellence : We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including : Annual and Sick Leave benefits Nine paid holidays and one Personal Holiday each year State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options Retirement plan options, including employer contributions (for more information, please click www.myfrs.com) Flexible Spending Accounts Tuition waivers And more! For a complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.