Store Director

Diamond Cellar, a family-owned company rich in history, has been a cornerstone of the jewelry industry in Columbus, OH, with additional locations in Nashville, TN, and Tulsa, OK. As one of the largest independent jewelry companies in the United States, we pride ourselves on delivering unparalleled customer service and showcasing some of the world's most renowned and sought-after brands, including Patek Philippe, Rolex, David Yurman and Roberto Coin. Our commitment to a fun, enjoyable, and pleasant environment has fostered a loyal team of employees who have been with us for decades.

Job Description

We are seeking an experienced professional to join our team as a Store Director. This leadership role is responsible for driving sales, achieving margin expectations, and ensuring exceptional customer service. As the Store Director, you will assist in leading, inspiring, and developing a team of sales associates and managers to achieve and surpass store performance goals, fostering a positive, inclusive, and high-performance work environment. You will facilitate regular training and development sessions to ensure staff are knowledgeable about products, luxury trends, and customer service expectations.

In this role, you will partner with senior leadership and store managers to develop and implement strategies to drive sales, increase client visits, and optimize profitability. You will analyze sales data, market trends, and customer feedback to make informed business decisions, setting, monitoring, and achieving sales targets and KPIs. Ensuring an unparalleled luxury shopping experience by maintaining high standards of client service and store presentation, you will address and resolve client inquiries professionally and effectively, developing and maintaining relationships with high-profile guests and VIP clients.

Additionally, you will partner with the store operations team to oversee daily store functions, including inventory management, merchandising, and visual displays, ensuring compliance with Diamond Cellar policies, procedures, and standards. You will manage store budgets, financial reports, and forecasts, optimizing cost control while maintaining high service and product standards. Collaborating with the marketing team, you will plan and execute in-store events and promotions that enhance brand visibility and customer engagement, acting as a Diamond Cellar ambassador at community events, networking functions, and charitable activities. All store activities must align with Diamond Cellar’s image, values, and strategic goals.

Responsibilities and Qualifications

General

As required of each staff member, the person in this position must embrace and promote the Core Values of the Johnson Family’s Diamond Cellar.

Minimum work week of 45 hours.

Must have suitable experience to be able to collaboratively negotiate sales goals with individual staff members in conjunction with the other VP’s & management of the Sales business unit.

Must possess and demonstrate positive and proactive communication skills to deliver collaborative management of the sales staff.

Experience

Extensive experience in true luxury retail, with a proven track record in a store leadership role.

Strong background in leading high-performing teams and managing store operations, with preference given to experience in luxury jewelry and timepieces.

Education

Bachelor’s degree is preferred. Advanced degrees, GIA accreditations, and relevant certifications are a plus.

Skills

Exceptional leadership and interpersonal skills.

Strong financial acumen and analytical abilities.

Excellent communication, negotiation, and conflict resolution skills.

In-depth knowledge of luxury jewelry trends, products, and customer preferences.

Personal Attributes

Passion for luxury jewelry and a deep understanding of the high-end market.

High level of professionalism, integrity, and attention to detail.

Ability to thrive in a fast-paced and dynamic environment.

Diamond Cellar Holdings is an equal opportunity employer dedicated to promoting diversity of all levels of employees. While we appreciate you interest, please know that due to the large volume of applicants we receive, we are only able to contact the applicants best suited to the requirements of the position.