A company is looking for a Customer Success Coordinator to ensure client satisfaction and retention.
Key Responsibilities
Provide responsive service by addressing customer inquiries within 8 hours
Resolve customer tickets within a 16-hour timeframe
Maintain a customer satisfaction rating of 90% or higher on surveys
Required Qualifications
1-3 years of experience in a customer-facing role such as customer success or account management
Proven track record of meeting performance targets related to response times and service agreements
High level of computer literacy, including proficiency with CRM systems and online tools
Experience demonstrating software functionality and driving tool adoption
Background in a high-growth B2B environment
Customer Success Coordinator • Renton, Washington, United States
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