Technical Support Engineer

Description

/ Preferred Qualifications

A KLA Technical Support Engineer is responsible for facilitating technical solutions in a timely manner by performing diagnosis of complex problems related to optics & optical alignment, lasers, imaging systems, computer systems, electronic PCB / motion controllers, robotics and wafer handlers.

Laser Scanner TSE's are also expected to supports the NPI (new product introduction) Team with product sustaining efforts and cost of service analysis based on captured insight and trend analysis. TSE's are seen as a field leader / owner where the Customer Service Engineer has been unable to resolve issues in Laser Scanner Equipment at customers’ sites. Activity includes reporting to relevant internal Engineering teams, host meetings of multiple stakeholders to discuss the technical issues, develop action plans until issues resolved.

Preferred Qualifications :

Knowledge of KLA Laser Scanner and Dark Field products is a plus

Technical college degree in Engineering, Optics or Electronics, or 2+ years Semiconductor / Medical equipment service support experience

Willing to travel 30-60%

English proficient, alongside ability to read and understand technical documents and writings

Require ability to diffuse potentially difficult situations and facilitate solutions agreeable to multiple parties

Ability to (daily commute) primarily in the North Phoenix AZ Region

Minimum Qualifications

Bachelor's degree and minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

Base Pay Range : $31.35 - $53.27 Per HourPrimary Location : USA-AZ-Phoenix-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to : medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.