Senior Business Analyst, Global Financing

Senior Business Analyst, Global Financing

Boston, MA | Office-Based (MonThurs, Fri-WFH) Full-Time Benefits : Wayfair Employee Discount, Private Medical Care, Dental Care, Gym Membership Reimbursement, Tuition Reimbursement, 25 Days Starting Holiday + Bank Holidays (with tenure increases), Pension, Cycle to Work scheme, and more

The Team & The Role

The Fintech & Loyalty (F&L) organization builds and manages the foundational systems, financial products, and fraud detection and prevention services that provide customers with a secure, seamless, and rewarding payment experience. F&L partners with 30+ organizations worldwide to provide a robust selection of gifting, paying, and financing options, to securely process $12B+ in annual transaction volume, and to detect, prevent, and mitigate fraud. This role is responsible for supporting the profitable growth and optimization of Wayfair's global suite of consumer financing offerings. This includes analyzing program performance, identifying opportunities for improvement, and supporting the execution of strategic initiatives.

What You'll Do

Program Performance Analysis : Conduct in-depth analysis of consumer financing program performance, including key metrics, customer behavior, and profitability drivers. Identify trends, anomalies, and areas for optimization

Data Reporting & Visualization : Develop and maintain dashboards, reports, and other data visualizations to track program health, identify key insights, and communicate findings to stakeholders

Opportunity Identification : Proactively identify opportunities to improve program economics, customer experience, and operational efficiency through data analysis and market research

Cross-functional Support : Collaborate closely with Product, Engineering, Analytics, Marketing, Operations, Legal, and Finance teams to provide data-driven insights and support the execution of strategic initiatives

Competitive Benchmarking : Research and analyze competitive financing offerings and industry trends to inform program strategy and identify best practices

Process Improvement : Support the continuous improvement of operating models and operational efficiency within the financing program

Ad-Hoc Analysis : Conduct ad-hoc analyses to support specific business questions and initiatives as needed

Partner Relationships : Manage day-to-day operations with 6+ financing partners globally, in addition to developing relationships with prospective partners

Documentation : Maintain clear and concise documentation of analyses, methodologies, and key findings

Stakeholder Communication : Effectively communicate complex data insights and recommendations to both technical and non-technical audiences

What You'll Bring

Bachelor's degree in a quantitative field and / or qualified by experience

Experience in financial services and / or consumer financing (buy-now-pay-later, lending, credit, etc) is a plus

Advanced experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio, Looker, Tableau, or PowerBI

Team-first attitude with enthusiasm for cross-functional collaboration

High attention to detail and proven ability to manage multiple, competing priorities simultaneously

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of millions of items across home furnishings, dcor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.