Senior Student Account Associate, Third Party Billing

I. JOB OVERVIEW Job Description Summary : In the heart of the nation’s capital, with additional programs in Virginia, the George Washington University (GW) was created by an Act of Congress in 1821. Today, GW is the largest institution of higher education in the District of Columbia. The University offers comprehensive programs of undergraduate and graduate liberal arts studies, as well as degree programs in medicine, public health, law, engineering, education, business, and international affairs. Each year, GW enrolls a diverse population of undergraduate, graduate, and professional students. As one of the largest private employers in the District of Columbia, the University seeks employees who support the teaching, research, and public service mission of the University.

The Student Accounts Office (SAO), under the Finance Division, is committed to providing excellent service to students throughout their educational experience at the George Washington University. SAO helps students and families understand their bills, payment options, and the university’s online billing system; the current tuition rates and other fees; and changes to bills with class schedule adjustments. SAO is located in Ashburn, VA, on the Virginia Science & Technology Campus.

This senior position supports students and parents with various processing requests and transactions regarding student accounts / billing. Typically, this position operates as a functional leader serving as a first-line escalation point to less senior personnel for student account concerns and may provide supervision in the absence of a supervisor. This work is routine in nature and requires attention to detail, knowledge of, and appreciation for all applicable regulations and institutional policies.

Senior Student Account Associate, Third Party Billing, under the direct supervision of the Assistant Director, Student Accounts Office, is responsible for :

• Billing and the collection of third-party sponsored accounts.
• Reviewing and monitoring assigned accounts and all applicable collection reports.
• Reviewing, analyzing, and monitoring past due accounts, ensuring all collected monies are recorded correctly and reconciled.
• Working with the Assistant Director to establish effective and efficient billing collection strategies.

Professionally making outbound calls while keeping and improving customer service.

This position performs other related duties as assigned. The omission of specific duties does not preclude a supervisor from assigning duties that are logically related to the position. Minimum Qualifications : Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience. Additional Required Licenses / Certifications / Posting Specific Minimum Qualifications : Preferred Qualifications :

Hiring Range $23.35 - $36.47 GW Staff Approach to Pay