Description
Job Description:
Title: Account Manager - Commercial Lines
Work Mode: Fully remote for EST/CST based candidates | Location/Supporting: Cherry Hill, NJ| Book Focus: Real Estate, Habitational
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities:
Technical Competence: Maintain technical competence and industry expertise.
Team Leadership: Direct daily activities of the account management team.
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management: Manage policy expirations and renewals.
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
3+ years of account management experience, or 5+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is $70,000 to $85,000 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Account Manager - Commercial Lines • Clarksville, TN, US
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...[internal_linking.show_more]
The Rustman Agency is a rapidly growing brokerage focused on helping individuals and families protect their financial futures.We offer life insurance, mortgage protection, and final expense solutio...[internal_linking.show_more]
Join Southwest Airlines - a company with heart.In addition to the best pay in the airline industry, you will enjoy A+ benefits including Medical, Vision, Dental, 401(k) plans and paid time off.Plus...[internal_linking.show_more]
Commercial Lines Account Manager.SouthPoint Risk, a member of Correll Insurance Group has an immediate need for a Commercial Lines Account Manager at our office in Clarksville, TN.The Commercial Li...[internal_linking.show_more]
Commercial Lines Account Manager.SouthPoint Risk, a member of Correll Insurance Group has an immediate need for a Commercial Lines Account Manager at our office in Clarksville, TN.The Commercial Li...[internal_linking.show_more]
At Texas Roadhouse, we are a people-first company that just happens to serve steaks.Legendary Food and Legendary Service is who we are.We're about loving what you're doing today and preparing you f...[internal_linking.show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[internal_linking.show_more]
UPS is hiring individuals to work as Customer Service Associates to fill Part-Time, Full-Time and seasonal positions.Multiple shifts are available from morning to night and no experience is require...[internal_linking.show_more]
Go just about anywhere and you will find Pepsi products.As a Pepsi Route Driver, you can take pride in knowing that you helped get Pepsi products to every corner of the world! Not to mention, you w...[internal_linking.show_more]
At Texas Roadhouse, we are a people-first company that just happens to serve steaks.Legendary Food and Legendary Service is who we are.We're about loving what you're doing today and preparing you f...[internal_linking.show_more]
About the job Remote Travel Agent.Join Our Team as a Travel Agent and Unleash Your Wanderlust!.Are you ready to turn your passion for travel into a fulfilling career? Do you have an insatiable desi...[internal_linking.show_more]
At Texas Roadhouse, we are a people-first company that just happens to serve steaks.Legendary Food and Legendary Service is who we are.We're about loving what you're doing today and preparing you f...[internal_linking.show_more]
Become a part of our caring community and help us put health first $10k Sign on Bonus As a Clinical Manager at CenterWell Home Health, reporting to the Branch Director, you will lead and support a ...[internal_linking.show_more]
Why Wendy's Wendy's knows that people are its greatest asset; therefore, we strive to maintain a RESPECTFUL work environment.We are constantly working to provide you with a challenging and rewardin...[internal_linking.show_more]
Amazon is seeking a skilled Call Center Specialist to join their dynamic team and contribute to delivering world-class customer service.As part of Amazon's mission to continually raise the bar for ...[internal_linking.show_more]
Relationship Manager-Business Banking, Clarksville TN.Altra Federal Credit Union in Clarksville TN is seeking a Relationship Manager, Business Banking, who is passionate about building strong relat...[internal_linking.show_more]
Legendary food and service begins with legendary people.We believe in earning the loyalty of our Team Members with our strong, diverse culture, well-done benefits and growth opportunities.It takes ...[internal_linking.show_more]
Broil Cook your responsibilities would include:High volume restaurant experience.Understand cooking steak temperatures.Meat seasoning, searing, and cooking.Meat seasoning, searing, and grilling.Usi...[internal_linking.show_more]
