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Data Insight & Reporting Analyst
Data Insight & Reporting AnalystApex Informatics • Philadelphia, PA, United States
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Data Insight & Reporting Analyst

Data Insight & Reporting Analyst

Apex Informatics • Philadelphia, PA, United States
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Job Title- Data Insight & Reporting Analyst

Location- Philadelphia, PA (Hybrid)

Duration- 10 Months (C2H Role)

Job Details :

Senior Data Insight & Reporting Analyst consults with cross-functional teams to identify data and analytical needs, gather the necessary data, conduct detailed analyses, review actionable insights / findings with leadership to assist in their decision-making and facilitate related process / data improvement efforts.

This position is within the Operations Reporting & Analytics team and supports operational improvement initiatives.

Responsibilities :

  • Derive insights from data analysis, conduct root-cause analysis of operational issues identified by the data, and provide recommendations to remediate operational issue
  • Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools
  • Drive understanding of our members and their interaction with our call center, through in-depth analyses of user interaction, engagement, and transcribed calls

Skills / Qualifications :

  • Bachelor's Degree (e.g., Statistics, Engineering, or Economics)
  • 5+ years of experience in Data Analytics
  • Manage, transform, and analyze data using SQL
  • Experience with data visualization tools, such as Power BI and Tableau
  • Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems
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