Data Center Field Service Engineer (Liquid Cooling Systems)

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This position will be responsible for providing onsite technical services to customers in support of mission-critical data center systems. In this role, specialists execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance services on liquid cooling equipment.

Duties and Responsibilities

• Participates in system deployment projects for established service area, by delivering installation, startup and / or commissioning support services.
• Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
• Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
• Provides onsite support by assisting in troubleshooting and fault isolation of programmable logic controllers, electromechanical, networking, cooling and related systems.
• Identifies necessary parts to resolve customer equipment failures.
• Maintains accurate customer service records / reports within the service management tool.
• Recommends improvements to manuals, operational processes and procedures as needed.
• Contributes to training course content development and provides training to customers and other field service personnel, as required.
• Contributes to the creation of knowledge articles and other technical-related documentation.
• Serves as a technical resource to sales and business development personnel.
• Maintains knowledge of supported products including certifications, if required.
• Other duties as assigned.

Knowledge, Skills, and Abilities

Position Qualifications

Physical Requirements / Abilities (If necessary)

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