Customer Service Liaison

Job Description

We are seeking a professional and dedicated Customer Service Liaison to serve as the primary point of contact between our clients and internal teams. The ideal candidate will ensure that each customer receives timely support accurate information and exceptional service that reflects our companys values and dedication to quality.

Responsibilities

Serve as the main liaison between clients and internal departments.

Respond promptly and professionally to customer inquiries via phone email and other communication channels.

Track manage and follow up on client requests to ensure complete satisfaction.

Coordinate with project and operations teams to address customer needs efficiently.

Maintain accurate records of customer interactions feedback and transactions.

Identify opportunities to improve client experience and internal communication processes.

Support management in developing strategies to enhance customer satisfaction and retention.

Qualifications : Qualifications

Strong communication and interpersonal skills.

Excellent organizational abilities and attention to detail.

Ability to manage multiple priorities in a fast-paced environment.

Problem-solving mindset with a customer-oriented approach.

Proficiency in standard office software and CRM tools is a plus.

Additional Information :

Benefits

Competitive annual salary ($57000 $61000).

Opportunities for professional growth and career development.

Supportive and collaborative work environment.

Comprehensive training and skill-building resources.

Paid time off and employee wellness programs.

Remote Work : No

Employment Type : Full-time

Key Skills

Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1