Requisition eCommerce Content & Site Experience Mgr

ECommerce Content & Site Experience Manager

The eCommerce Content & Site Experience Manager is responsible for leading the planning, briefing, and execution of all site content, as well as identifying site experience optimizations that support the eCommerce business objectives. This role will also contribute to and influence content strategy, testing, and personalization efforts, where using data-driven results to inform decision making, is a must. This position helps drive efficiencies and identifies opportunities and solutions to deliver an outstanding experience for The Container Store customer. The role will collaborate with cross functional partners including Site Merchandising, Creative, Marketing, Product, and Technology.

The right candidate will be analytical, entrepreneurial, action oriented and able to get results. Additionally, the ideal candidate will have outstanding communication skills, both written and verbal. The focus of this role is on enhancing and optimizing the content and site experience on containerstore.com. This is a full-time, salaried, exempt position.

Position Reports To

Senior Director, eCommerce

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Principal Duties and Responsibilities

• Balances both a creative and business mindset when making decisions and driving the business toward growth
• Constantly seeking to improve customer engagement and conversion through site content and the customer journey always leading with a customer centric approach
• Elevates digital storytelling to attract, convert and retain customers
• Creates and owns the site content calendar to align with key product categories and collections, marketing campaigns, launches and promotions
• Creates, submits, and oversees creative briefs, Workfront jobs and any changes due to evolving business needs
• Sets up site banners, landing pages, promotional content, and other site content with appropriate go-live dates in content management system
• QA reviews and signs off on all site content; manages any required changes
• Partners with Data Analytics to establish content performance tracking and goals to measure success

Evaluates content performance data and shares KPIs with leadership

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect :

For our full-time associates, we offer even more :

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Experience and Skills Required

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Stores Physical Requirements State Specific Notices