Patient Services Representative

Patient Services Representative

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

The Patient Service Representative assumes a pivotal role in our practice relating directly and indirectly to patient satisfaction and to the ultimate success of the clinic. Given the integral nature of the position, the front office medical assistant's demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Southwest Pulmonary as a division of Sound Physicians. This role will serve as both the first and last point of contact for or patients.

The perfect candidate must be a team player, highly motivated and demonstrate a positive attitude. This individual will assist in checking patients in/out, collecting copays, verifying benefits, scheduling procedures, answering phones, scheduling appointments and other duties as assigned.

In this role, you will be responsible for:

• Answering incoming calls
• Scheduling patient appointments
• Taking messages and routing to appropriate physician
• Ensuring patient messages are addressed by the end of each day
• Paging calls to physicians when necessary
• Preparing patient charts for upcoming appointments
• Confirming appointments with patients a week in advance
• Assisting anyone who approaches the front desk patients, vendors, etc.
• Verifying insurance and obtaining referrals if needed
• Checking patients in/out
• Printing demographic update sheet on all scheduled patients
• Verifying patient information is accurate and up to date
• Collecting co-payments and outstanding balances at point of visit
• Forwarding pre-certification requests to Medical Assistant
• Entering data for Daily Batch
• Printing and working no-show and cancellations list weekly
• Initiating correspondence to outside physicians regarding no-shows and cancellations
• Overseeing coordination of daily tasks
• Serving as point of contact for patient escalations
• Scheduling luncheons with Durable Medical Equipment (DME) representatives
• Sorting and distributing faxes and mail as needed
• Scanning and indexing new patient records and medical records as designated
• Other duties as assigned

What we are looking for:

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:

Values:

• Work Ethic Dedication to getting the job done well and on time, regardless of circumstances, a can-do attitude
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Critical Thinking: Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Adaptability Demonstrates flexibility and a willingness to change as circumstances evolve and be coachable
• Resourcefulness Proactive willingness to utilize available information and tools to figure things out, not afraid to ask questions when necessary
• Commitment Demonstrates a dedication to the job, project, organization, customer/clients, and co-workers
• Strategic Thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Self-Motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is next
• Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process

Knowledge:

• High school diploma, or equivalent and two years of healthcare experience
• Knowledge of medical practice and care and insurance plan payers
• Knowledge of physician business procedures and medical terminology
• Knowledge of front office customer service levels
• Knowledge of medical equipment and instruments

Experience:

• 2 years' experience in a medical office setting
• Electronic Health Record (EMR) experience
• Proficiency in the operation of a computer and other office equipment
• Skill in identifying and resolving problems
• Ability to use good reasoning and judgment and react calmly in emergency situations
• Ability to establish and maintain effective working relationships with patients, co-workers and vendors
• Ability to read, write and communicate effectively with oral and written correspondence
• Ability to exercise a degree of initiative and judgment

Pay Range: $18.00-$20.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.