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Service Desk Analyst
Service Desk AnalystVirtualVocations • Lowell, Massachusetts, United States
Service Desk Analyst

Service Desk Analyst

VirtualVocations • Lowell, Massachusetts, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Service Desk Analyst (100% Remote).

Key Responsibilities :

Resolve password, MS Office, and Windows issues at Level 1

Monitor and manage Service Desk queues

Escalate and track tickets per SLA

Required Qualifications :

Bachelor's degree in a relevant field or equivalent experience

3+ years of experience in 1st tier IT help desk support, preferably in Healthcare or Hospital environments

Familiarity with EDP applications and data processing

Ability to work independently and across locations / shifts

[job_alerts.create_a_job]

Service Desk Analyst • Lowell, Massachusetts, United States

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