Manager, Implementation

Manager, Implementation

Senior Implementation Consultant

Function : Customer Experience

Reports to : Manager, Implementation

Reviewed : 11.2025

Position Summary :

The Senior Implementation Consultant is responsible for managing the end-to-end partner onboarding process of multiple implementations for medium to enterprise level customers. To ensure a smooth transition of all clients this position owns implementation project plan development, partnership communication, internal strategy and operations for their current implementations, and change management for all stakeholders impacted by the implementation. Additionally, this position is responsible for driving results with clients, with the goal of increasing their satisfaction and retention.

We are looking for candidates to work remotely while based in Eastern time zone hours either in the United States or Canada.

Key Responsibilities :

• Project Planning : Develop project plans and timelines for the implementation of the SaaS solution within enterprise local governments.
• Requirement Gathering : Collaborate with clients to understand their business needs and objectives, translating these into actionable requirements for the SaaS solution.
• Solution Design : Design customized solutions leveraging the SaaS platform to meet the unique requirements of each enterprise client.
• Configuration and Customization : Configure and customize the SaaS solution to align with the client's specific workflows, business processes, and integration requirements.
• Data Migration : Oversee the migration of data from legacy systems to the SaaS platform, ensuring data integrity and accuracy throughout the process.
• Integration Management : Coordinate integration efforts with other systems and platforms used by the client, including ERP, CRM, and third-party applications.
• Training and Knowledge Transfer : Conduct training sessions for client stakeholders on how to effectively use the SaaS solution, ensuring a smooth transition and adoption.
• Quality Assurance : Perform thorough testing and quality assurance activities to validate that the implemented solution meets the client's requirements and expectations.
• Project Management : Manage the overall implementation project, including resource allocation, task prioritization, and stakeholder communication, to ensure timely delivery and client satisfaction.
• Documentation : Create comprehensive documentation of the implemented solution, including configurations, customizations, and integration details, to support ongoing maintenance and troubleshooting.
• Continuous Improvement : Gather feedback from clients and internal teams to identify opportunities for product enhancement and process improvement, contributing to the overall evolution of the SaaS offering.
• Cross-functional Collaboration : Collaborate closely with sales, product management, development, and customer success teams to ensure a seamless handover from sales to implementation and ongoing customer success.
• Client Relationship Management : Build strong relationships with key client stakeholders, serving as a trusted advisor and ensuring high levels of satisfaction and retention.
• Knowledge Sharing : Share best practices, lessons learned, and success stories internally to contribute to the collective knowledge and expertise of the implementation team.

Skills and Experience Needed :

Competencies :

About the company :

Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.

Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider.

OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world's leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities.

Benefits and Perks :

Diversity Statement - Culture of Togetherness :

At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.

OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email peopleops@passageways.com .