Help Desk Specialist

A company is looking for a Help Desk Specialist - Tier 1 (Remote).

Key Responsibilities

Provide customer support and technical issue resolution via email, phone, and defect tracking system

Document all incidents in the incident tracking system and manage incidents to closure or escalation

Collaborate with internal teams to communicate customer priorities and release information

Required Qualifications

College degree with 0-2 years of related work experience, or Associate degree with 2-3 years, or High School diploma / equivalent with 4-5 years of related work experience

Demonstrated ability to analyze and understand complex software applications

Strong interpersonal skills and client focus

Ability to work within tight deadlines and manage shifting priorities

Experience in creating customer-facing documentation