Computer User Support Specialist (Shift 2)

Computer User Support Specialist (Shift 2)

GovCIO is seeking a Computer User Support Specialist to provide technical support and troubleshooting for hardware, software, and network issues within the U.S. Coast Guard environment. This hybrid role, based in St. Louis, MO, focuses on delivering exceptional customer service, resolving technical problems efficiently, and maintaining system documentation to ensure smooth operations.

Responsibilities :

• Provide technical support : Respond to customer inquiries and troubleshoot issues related to hardware, software, and network connectivity.
• Diagnose and resolve issues : Use problem-solving skills to identify root causes, run diagnostics, and implement effective solutions.
• Handle support requests : Serve as the primary point of contact for users; document and log all calls and issues in the trouble ticketing system.
• Escalate complex problems : Report significant or recurring issues to Tier 2 or higher-level support teams.
• Maintain systems and documentation : Install and configure software; create and update internal procedures and FAQs.
• Communicate with users : Guide users through system usage and provide follow-up communication to ensure resolution.

Qualifications :

Clearance Required : Must be clearable up to an active Secret clearance

Preferred Skills and Experience :

Company Overview :

GovCIO is a team of transformers people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect :

Interview & Hiring Process :

Employee Perks :

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability / vets.

Posted Pay Range : The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department / team performance, and market factors.

Posted Salary Range : USD $46,770.00 - USD $60,000.00 / Yr.