Reception Desk Radiology

Reception Desk Representative

Job Summary : The Reception Desk Rep interacts extensively in person / via telephone with patients, the public, healthcare providers, support staff, and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customer service skills, broad judgment, independent thinking, and problem solving. Additionally, the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing / insurance information.

Essential Responsibilities :

• Answers, screens, and processes incoming calls in a professional manner.
• Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers.
• Utilizes and adheres to department and hospital guidelines and accurately updates patient's demographic and insurance data at the time of scheduling and check-in.
• Utilizes and adheres to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
• Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call.
• Sends out accurate and complete communication e-mails to physicians or to other healthcare providers.
• Take appropriate actions to diffuse challenging situations.
• Seeks assistance from supervisor and others appropriately when confronted with unpredictable patients situations and / or behaviors.

Required Qualifications :