Customer Support Specialist

The Senior Customer Support Representative role supports Supply Chain Center operations by providing clerical and administrative assistance. Responsibilities include processing orders managing credit and communicating with stores to ensure smooth daily operations.

Main responsibilities

Customer Service & Credit Management

• Support inbound phone calls
• Prepare orders in WMS and prepare pertinent reports for loading and production
• Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers completing manual store orders and manage add ons / change request
• Coordinate and disseminate corporate marketing and other company information to the stores
• Maintain filing system for invoices reports and other customer-related information
• Support school lunch orders
• Maintain credit management for the customer and lead credit review process via SAP / Credit Tracker
• Manage stock out stock out communication and redelivery

Qualifications :

• High School diploma / GED
• Minimum 1 year of Customer Service experience bookkeeping or general accounting experience
• Ability to work independently and as a team
• Excellent communication interpersonal and organizational skills
• Ability to handle multiple tasks
• Experience with Microsoft Office software
• Bilingual preferred
• Ability to work a flexible shift / schedule

Additional Information :

Benefits :

• Paid Holidays and Vacation
• Medical Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness nutrition and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus

This is an onsite position in our World Resource Center located in Ann Arbor MI.

All your information will be kept confidential according to EEO guidelines

Remote Work : No

Employment Type : Full-time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Experience : years

Vacancy : 1