Patient Services Coordinator

Patient Services Coordinator

Our purpose is to bring the joy of parenthood through innovative science, but it's difficult to summarize Ovation Fertility in just one sentence. Yes, we're a nationwide network of IVF and genetics laboratories that have been using collaborative medicine to make parenthood possible since 2015. We're also a renowned provider of Fertility Storage Solutions, donor eggs, genetic testing and gestational surrogacy services. However, that's not all. Ovation Fertility is also a great place to work and grow.

We're in the business of creating families. Every day, we help patients overcome the complex causes of infertility to have the families they have always dreamed of. We've also created a different type of family : a workplace family. Together, our team members work hard to help patients become parents while helping each other grow to reach their full potential.

The Patient Services Coordinator is responsible for providing the day-to-day support to ensure efficient operations of the Ovation Laboratory Front Office. This position is heavily patient facing and requires the ability to multitask in a fast paced environment. The Patient Services Coordinator is required to support the mission, vision, values, and strategic initiatives of Ovation Fertility and must demonstrate a commitment to provide quality service to patients, physicians, coworkers, and the public.

We have an immediate opening for a full-time Patient Services Coordinator to join our Cincinnati, OH team. The schedule is Monday-Friday 7 : 00am-3 : 30pm, with rotating weekends and 2-3 holidays per year.

How You'll Contribute :

• Greet patients and manage front office
• Check patients in for appointments and sanitize rooms
• Answer patient phone calls and route appropriate team
• Register new patients into laboratory EMR
• Schedule patient appointments
• Send and verify consents
• Take payments and work closely with Ovation Billing team
• Process and fax completed lab reports results to referring physicians
• Data entry into EMR
• Act as liaison between lab staff and medical team
• Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments
• Assist lab staff in administrative projects
• Perform all other duties as assigned

What You'll Bring :

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.

What We Offer :

To have your resume reviewed by someone on our Talent Acquisition team, click on the "Apply" button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description.