Parts Specialist

Customer Service Representative

Customer service representative will handle customer complaints, process orders, and provide information about the company's products and services. Essential duties and responsibilities include :

• Listen and respond to customers' needs and concerns
• Provide customer service support by answering parts questions, help identify parts that are needed, will have to work with tech service / engineering in some cases
• Maintain customer records by updating account information
• Resolves parts problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Learn ITW refrigeration (Traulsen, Kairak, Hobart)
• Answer 40-60 phone calls a day
• Respond to emails
• Order Entry
• RMA processing
• Dispatching and follow-ups

Qualifications :

Education and Work Experience :

Physical Demands & Work Environment :

Working Conditions :

Hours of Work :

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.