Qa Case Manager - Pre-LitigationThe Smith Law Center • Hampton, VA, US
Qa Case Manager - Pre-Litigation
The Smith Law Center • Hampton, VA, US
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Medical records and billing completeness Lien identification, documentation, and tracking Clear medical chronologies and issue spotting Timely progression toward demand Complete and well-supported demand packages Identify risks, errors, and workflow breakdowns early Provide clear corrective direction to case managers Escalate unresolved or recurring quality issues to the COO Manage a reduced personal caseload (approximately 20% fewer cases than standard Case Manager roles) Handle cases of equal or greater complexity Maintain firm standards for documentation, deadlines, and client communication Monitor case progression across the pre-litigation team Reinforce consistent workflow execution Identify individual versus systemic issues Coordinate with intake, verifications, investigators, and attorneys as required Serve as the primary point of contact for partners on GDC-related matters Receive and triage partner inquiries arising in litigation Resolve issues within role scope Assign issues to the appropriate internal owner when outside the role scope Escalate unresolved or systemic issues to the COO Provide non-disciplinary guidance to case managers Serve as a resource on medical records, liens, demand preparation, and issue identification Support onboarding and development of case managers as needed Extensive experience in plaintiff personal injury pre-litigation case management Advanced knowledge of medical records, billing, and lien issues Strong working knowledge of Neos (or similar case management systems) Close attention to detail and strong judgment Ability to provide direct, constructive feedback to peers Ability to operate in an advisory, non-supervisory role Organized, disciplined, and accountable Compensation above the standard Case Manager pay band Reduced caseload aligned with QA and partner-facing responsibilities Hybrid flexibility depending on experience Work within a disciplined, trial-focused firm with long-term stability Opportunity to serve as a senior subject-matter expert without people management responsibilities
Job Description
Job Description
Why This Role Matters
The QA Case Manager plays a critical role in ensuring that pre-litigation cases are worked correctly, consistently, and in accordance with firm standards. This position exists to identify issues early, prevent downstream problems, and protect case value.
The QA Case Manager carries a reduced personal caseload and provides advisory quality assurance review to other case managers. The role does not include formal supervisory authority. Instead, it functions as a senior subject-matter expert who directs corrective action, resolves issues within scope, and escalates unresolved or systemic concerns to firm leadership.
This is a terminal SME role intended for an experienced personal injury case manager.
Compensation : $60,000
Responsibilities : What You Will Do
Quality Assurance and File Review
- Perform ongoing QA review of active pre-litigation files
- Ensure compliance with firm SOPs, workflows, and documentation standards
Review files for :
Caseload Management
Workflow Oversight
Partner Point of Contact (GDC Matters)
Coaching and Support
Qualifications :
What We Are Looking For
About Company
The Smith Law Center has fought for the seriously injured since 1949. For more than 75 years, we have represented individuals and families in traumatic brain injury, catastrophic injury, and other serious personal injury matters. We are a trial-driven firm with a long-standing reputation for preparation, discipline, and results.
Our work is grounded in consistency, accountability, and execution. Every role at the firm exists to protect case quality, client outcomes, and the integrity of our process.
Why Join Us
Notice to Applicants
Qualified applicants may be invited to complete a Prevue assessment to evaluate working style and role alignment.
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Qa Case Manager PreLitigation • Hampton, VA, US
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