Claim Operator

Customer Job

Claim Operator

Job ID : 25-08283

Pay rate range - $20 / hr. to $23 / hr. on W2

Onsite

Key Responsibilities

• Review new submissions to ensure all required documentation and claim details are included
• File and manage shortage claims based on shortage investigation reports, theft notifications, and / or warehouse incident reports
• Investigate and process damage claim submissions based on return authorizations and QA reports
• Communicate with the logistics service provider to ensure a timely and accurate resolution
• Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
• Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
• Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc.
• Compile comprehensive claim analyses for monthly reporting to clients
• Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
• Notify involved parties of claim filings and / or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
• Escalate high-value declinations with management to discuss possible recourse

Qualifications :