Management

The authorized positions within Marco’s stores are listed and described below. Employees may be asked to perform reasonable, Marco’s-related tasks outside of those responsibilities listed below. As Marco’s University continues to develop training certification curriculum for these positions, each employee will be required to certify upon hiring, and to then recertify annually, in order to retain employment with Marco’s Pizza.

All Employees are required to:

• Maintain compliance with all corporate-mandated training certification requirements.
• Maintain a positive, can-do attitude and demeanor conducive to a 5-star Guest experience.
• Maintain compliance with all company, store, federal, state, and local policies, procedures, laws and ordinances as required (particularly with regards to food, health, and safety).
• Maintain a just-opened store and personal appearance - unless actively making a product, all employees should be cleaning, all the time.
• Advocate and demonstrate Marco’s Cultural Beliefs on a daily basis.
• Avoid any use of personal electronic devices while on the clock.
• Demonstrate teamwork and a sense of urgency.
• Abide by all policies as set forth in this Handbook and the Marco’s Manuals.

Management

• Supervises all daily operations of the store, including but not limited to:
  • Taking of Guest orders via phone, in-person, and internet
  • Correct preparation of Marco’s products
  • Delivery of Marco’s products to Guests
  • Cleaning and operation of store equipment
  • Cleaning and maintenance of all areas of the store
  • Incoming delivery of inventory and supplies
• Effectively implements, maintains, and corrects (if necessary) processes and procedures for the following, in accordance with the Marco’s Manuals and all other Marco’s policies:
  • 5-Star Guest Experience and Service Standards
  • Local Store Marketing program
  • Blood-borne pathogen and all other safety procedures
  • Food safety practices that comply with federal, state, and local regulations
  • Inventory control measures
  • Cost control practices that contribute to sustainable EBITDA improvement
  • Cash control procedures
  • Store cleaning procedures
  • Marco’s 10 Operating Systems
• Establishes and strives to meet the store’s weekly sales goals and service times.
• Reviews store Profit & Loss Statements regularly and uses the data to implement effective EBITDA growth measures.
• Manages the predictive labor scheduling for store employees.
• Takes regular inventory and complete associated paperwork.
• Orders product and supplies as needed.
• Manages all aspects of the Point of Sale system.
• Responds to and effectively resolves customer complaints.
• Teaches, coaches, and mentors store employees in all Marco’s procedures and meeting the Guest Service Standards.
• Hires and trains new employees as needed.
• Manages existing employees and handles all employee issues, complaints, disciplinary action and terminations.
• Maintains all store files and records, as required by law and the Marco’s Manuals.
• Consistently demonstrates exceptional leadership, shows initiative, and gives full efforts toward the success of the store.
• Effectively relates to Guests and other crew members in a courteous, cooperative, tactful, and respectful manner (both verbally and in writing).

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