Business Support Management

Business Support Manager

Join our team where you'll play a key role in supporting day-to-day business operations and driving process improvements. We value your ability to collaborate across teams, solve problems, and deliver impactful solutions in a dynamic environment.

As a Business Support Manager in Commercial & Investment Bank (CIB), you will provide essential business administration and control support, partnering with senior management and cross-functional teams. You'll help ensure smooth onboarding, process controls, and risk mitigation while contributing to strategic initiatives. Your work will help maintain a high-performing, compliant, and collaborative business environment.

Job Responsibilities

• Manage employee onboarding, offboarding, and transfers for CIB business functions
• Request applications and market data services to support business needs
• Provide solutions and triage day-to-day issues by coordinating with relevant partners
• Act as liaison with project management for technology and facility upgrades, and intern onboarding
• Serve as a conduit to multiple groups and business teams; maintain floor plans, oversee move management, and review cost allocations
• Review and certify physical floor access for employees
• Enforce a dynamic control and compliance environment, driving continuous risk mitigation in business processes
• Ensure effective business and process controls are maintained across all functions
• Participate in and occasionally lead strategic initiatives and ad hoc projects within Business Support Management
• Provide guidance and support to drive the agenda for business operations

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills