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IT Senior Software Engineer - ServiceNow
IT Senior Software Engineer - ServiceNowHensel Phelps • Greeley, CO , US
IT Senior Software Engineer - ServiceNow

IT Senior Software Engineer - ServiceNow

Hensel Phelps • Greeley, CO , US
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  • [job_card.full_time]
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Position Description :

The Software Engineer’s role is to design, execute, assess, and troubleshoot software programs and applications. This includes configuring, coding, developing, and documenting software specifications throughout the project life cycle. The Software Engineer will also oversee system startups in a timely and accurate fashion and provide support to other departments where required.

Position Qualifications :

Formal Education & Certification

  • College diploma or university degree in the field of computer science or software engineering, and / or 5+ years equivalent work experience.

Knowledge & Experience

  • Working technical knowledge of programming languages, including C# / .NET, Python, Typescript.
  • Experience working with enterprise applications, including MuleSoft / Tibco / Azure Integration / AWS Integrations.
  • Hands-on experience working in integrated development environments, including MuleSoft / Tibco / Azure Integration / AWS Integrations.
  • Experience with Windows and / or Linux operating systems.
  • Experience with one of the following databases : MSSQL, MySQL, or PostgreSQL.
  • Solid working knowledge of current Internet technologies, including JavaScript / Node / React / Angular, GraphQL.REST, HTML, CSS.
  • Hands-on software troubleshooting experience.
  • Knowledge of applicable data privacy practices and laws.
  • Experience with specific phases of the software development life cycle.
  • Familiarity with Agile software development methodologies.
  • Personal Attributes

  • Flexible and adaptable regarding learning and understanding new technologies.
  • Strong written and oral communication skills.
  • Strong interpersonal skills.
  • Ability to conduct research into software-related issues and products.
  • Highly logical.
  • Technically proficient.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work both independently and in a team-oriented, collaborative environment.
  • Creativity in the case of Web or interface design.
  • Essential Duties : Strategy & Planning

  • Collaborate with analysts and designers in the development and initiation of new software programs and applications.
  • Oversee the quality assurance of program logic, data processing, and error resolution.
  • Develop an awareness of programming and design alternatives.
  • Procurement & Deployment

  • Direct research on emerging application development software products, languages, and standards in support of procurement and development efforts.
  • Interact regularly with managers, clients, vendors, and agencies to field queries and questions.
  • Operational Management

  • Research, document, and implement program requirements and specifications.
  • Consistently write, translate, and code software programs and applications according to specifications.
  • Run and monitor performance tests on new and existing software for the purposes of correcting mistakes, isolating areas for improvement, and general debugging.
  • Administer diagnostic analysis of test results and deliver solutions to critical areas.
  • Cultivate and disseminate knowledge of application development best practices.
  • Gather statistics and prepare, and write reports on the status of the programming process for discussion with management and / or team members.
  • Determine, develop, and maintain user manuals and guidelines.
  • Install software products for end users as required.
  • Liaise with the company’s software and hardware suppliers for prompt rectification of any problems or emergencies.
  • Liaise with network administrators, systems analysts, programmers, and other software engineers to resolve any defects in products or company systems.
  • Write and / or delete programming script to enhance functionality and / or appearance of the company website and Web applications as necessary.
  • Recommend, schedule, and perform software improvements and upgrades for optimal performance of company workstations.
  • Train, manage, and provide guidance to junior software development staff.
  • ServiceNow Development Specialization

    This position requires advanced expertise in ServiceNow application development, multi-module implementation, and platform configuration, with responsibility for delivering scalable, intelligent enterprise solutions across the ServiceNow ecosystem, including :

  • Design, develop, and implement ServiceNow solutions across multiple modules, including ITSM, ITOM, CMDB, Service Catalog, Knowledge, and additional enterprise workflows, ensuring alignment with ITIL practices and organizational architecture standards.
  • Build and enhance custom ServiceNow functionality using platform development tools such as Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, Service Portal, and scoped applications, while prioritizing out-of-box capabilities and upgrade-safe configurations.
  • Lead module configuration, integration, and enhancement efforts across the platform, ensuring consistent data models, shared services, and cross-module interoperability.
  • Develop and maintain integrations with external systems using REST / SOAP APIs, IntegrationHub, MID Servers, and event-based integrations to support enterprise automation and data exchange.
  • Implement, configure, and optimize ServiceNow Now Assist and AI-driven capabilities, including virtual agents, generative AI use cases, predictive intelligence, and automated knowledge creation, to improve service efficiency and user experience.
  • Support ServiceNow platform lifecycle management, including upgrades, patches, clone activities, and release deployments, with a strong emphasis on testing, validation, performance, and security.
  • Establish and enforce ServiceNow development standards, governance, documentation, and code quality practices, collaborating with architects, product owners, and operations teams to translate business requirements into robust platform solutions.
  • Physical Work Classification & Demands :

  • Light Work. Exerting up to 25 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects.
  • The individual in this position will periodically walk, kneel, sit, crouch, reach, stoop, read / see, speak, push, pull, lift, stand, and finger / type. The frequency of each action varies by workflow and office activity.
  • Walking - The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, boxes, cabinets, etc.
  • Constantly operates a computer and other office machinery, such as a calculator, copy machine, phone, computer, and computer printer.
  • The person in this position frequently communicates with employees and external stakeholders regarding a variety of topics related to office administration.
  • Constantly computes, analyzes, and conceptualizes mathematical calculations and formulas.
  • Constantly reads written communications and views email submissions.
  • The person in this position regularly sits in a stationary position in front of a computer screen.
  • Visual acuity and ability to operate a vehicle as certified and appropriate.
  • Rarely exposed to high and low temperatures
  • Rarely exposed to noisy environments and outdoor elements such as precipitation and wind.
  • Benefits :

    Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company-paid medical insurance, life insurance, accidental death & dismemberment, long-term disability, 401(K) retirement plan, health savings account (HSA) (HSA not available in Hawaii), and our employee assistance program (EAP). It is also eligible for employee-paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result, salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan, subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further, salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps’ policies. Based on position location, a cost-of-living adjustment (COLA) may also be included (subject to periodic review and adjustment).

    Compensation Range Compensation Range

    Annual Base Salary : $93,000.00 - $105,000.00 USD

    Any Employment Offers are Contingent Upon Successful Completion of the Following :

  • Verification of Work Authorization and Employment Eligibility
  • Substance Abuse Screening
  • Physical Exam (if applicable)
  • Background Checks for Badging / Security Clearances
  • About Hensel Phelps :

    Founded in 1937, Hensel Phelps specializes in building development, construction, and facility services in markets ranging from aviation to government, commercial, transportation, critical facilities, and healthcare. Ranked #1 in aviation and #6 overall general contractor in 2024 by BD+C, Hensel Phelps is one of the largest employee-owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership, Integrity, Builder, Diversity, and Community, Hensel Phelps brings our clients' visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

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