Network Analyst

Hiring the Right candidate for the Right job | Staffing Delivery Manager | Talent Acquisition Operations

Look for a Junior level Network Analyst, comfortable work in Fairfield, CA (hybrid 3 days office 2 days work from home.)

• Create / Assign incident tickets based on priority, impact and complexity to the appropriate fix agents.
• Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary.
• Escalate incidents as needed if not well-defined by Run Books or work instructions.
• HS Diploma or equivalent work experience.
• AA in Information Technology or related field or equivalent work experience desired.
• Basic knowledge of network protocols, software applications, or operating support systems desired.
• May require certification applicable to the technology being supported.
• 1 year experience in telecommunication, internet, or network operation center environments desired.
• Previous experience working in ticket management systems / apps (i.e., SMC Remedy), monitoring network devices or software operating systems desired.

Compensation :

The hourly rate for this position is between $38.00 - $42.00 per hour.

Factors which may affect starting pay within this range may include [geography / market, skills, education, experience and other qualifications of the successful candidate].

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting, Electric Power Generation, and Natural Gas Distribution

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