Logistics Coordinator- Desk Agent

Expeditors International Logistics Job Post

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Scope of Position : Ensure that TRANSCON customers are served from / in the managing branch; to support the TRANSCON Lead / Supervisor with meeting customer requirements for all shipments while supporting other TRANSCON team members and management when needed.

Major Duties and Responsibilities :

• Operations :
• Mastering our customers' standard operating procedures (SOP).
• Understand department process flow and look for best practices to improve operational efficiency and productivity.
• Collaborating with management.
• Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following :
• Data integrity for events and references (APR, APT / XDD, RDL, SHI, SHR, etc.) are updated properly.
• Customers shipments are delivering per KPI's, RDL's and SOP's.
• Exceptions are managed and resolved immediately.
• Communicate effectively and timely with customers, Expeditor's offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.
• Status Reports sent out daily to customers.
• Delays are notated with reasons for the delay.
• Escalation of problems to Management when necessary.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Always meet compliance to regulations internal and external in accordance with government regulations.

Qualifications, Experience and Education Requirements :

Additional Information :

All your information will be kept confidential according to EEO guidelines.