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Concierge
ConciergePresbyterian Homes • Arlington Heights, IL, US
Concierge

Concierge

Presbyterian Homes • Arlington Heights, IL, US
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  • [job_card.full_time]
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Concierge

Looking for a great opportunity to be a Concierge, providing a warm welcome to our residents and visitors? Join our team at The Moorings of Arlington Heights as a Concierge, where you'll create a positive impression for everyone who visits or calls. As part of the Community Life department, you'll play a key role in ensuring seamless communication and assisting residents with their needs.

Why Choose Us?!

Benefits :

  • Paid Time Off (PTO) : With rollover and sellback options
  • Retirement Savings : 403(b) with employer match
  • Employee Assistance Program (EAP) : Confidential support services
  • Continuing Education Support : Tuition reimbursement and scholarship programs
  • Life Insurance : Multiple coverage options to protect loved ones
  • Commuter Benefits : public transportation and mileage reimbursement
  • Pet Insurance : Coverage for pet's health and wellbeing
  • Chaplain Counseling : Onsite 24 / 7 availability for spiritual and emotional support

Wellness :

  • Wellhub : Gym benefit for fitness and health
  • Onsite Fitness Centers : Convenient access to gym facilities
  • Employee Engagement : Organize events to build community
  • Financial Counseling : Professional advice for financial wellbeing
  • Mentorship Program : Guidance and career development

    • Essential Functions :

  • Welcome visitors, provide guidance to the appropriate departments, and manage the sign-in process, including notifying residents of visitor arrivals.
  • Answer and route calls, offering general information and directions as needed.
  • Maintain the Independent Living Census, handle admissions and discharges, and communicate updates to relevant staff.
  • Manage package, prescription, and flower deliveries by logging items and notifying residents for pick-up.
  • Oversee guest suite reservations, including coordinating with housekeeping and food service, and ensure proper checkout processes.
  • Provide clerical support to the business office and other departments, including sorting mail and managing census information distribution.
  • Assist residents with various tasks, including making doctor appointments, arranging transportation, managing guest suite reservations, and selling stamps.
  • Support residents and their families by distributing birthday cards and providing directions in a calm, clear manner.
  • Use computers and software to manage point-of-sale, update communications, and improve efficiency.
  • Abide by Presbyterian Homes' Corporate Compliance policies, particularly around confidentiality and the security of resident information.

    • Skills / Qualifications :

  • Exceptional communication skills and a professional phone manner.
  • Computer literacy and competency in using software applications.
  • Ability to work independently, handle special projects, and provide clear verbal directions.
  • Professional appearance and adherence to the uniform dress code.
  • Customer-service orientation with the ability to support and assist residents comfortably.

    • Education and Training :

  • High School Diploma or GED required; college credits are a plus.

    • Preferred Experience :

  • Prior experience in receptionist or customer service roles, ideally working with older adults.

    • About Us :

    At Presbyterian Homes, we are a distinguished non-profit senior living care organization with a legacy dating back to 1904. We proudly offer a full continuum of care across four luxury retirement communities, including independent and assisted living, skilled nursing, and memory care. Our commitment to excellence in senior living has earned us national recognition and accreditation. We foster a supportive and rewarding workplace environment, as evidenced by our consistently high ratings in engagement surveys.

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