Customer Care Representative

A company is looking for a Customer Care Representative to join their Customer Success team.

Key Responsibilities

Serve as the primary point of contact for assigned accounts, ensuring exceptional customer experience with the software

Provide ongoing training and troubleshooting assistance to customers, coordinating with internal teams for timely resolutions

Assess customer satisfaction and implement proactive measures to improve retention and engagement

Required Qualifications

College degree and / or relevant industry experience preferred

Experience using CRM systems is preferred

Technical aptitude and eagerness to learn software tools

Ability to multitask and prioritize effectively in a fast-paced environment

Strong organizational skills and a proactive mindset