Customer Care Representative

A company is looking for a Customer Care Representative (Remote).

Key Responsibilities

Provide professional administrative and telephone support for incoming customer and branch phone calls, aiming for first call resolution

Handle general inquiries regarding customer statements and branch accounts

Process customer payments and update the automated credit card system in compliance with internal controls

Required Qualifications

High School degree or equivalent

Strong customer orientation and knowledge of telephone etiquette

Exceptional interpersonal skills and ability to build relationships

Proficient in computer navigation and multitasking across software programs

Demonstrates commitment to professionalism and company values