Sales Business Development Agent

Job Description

Job Description

About Us

The Advantage Dealer Group Centralized BDC supports multiple dealership locations across our group. Our Sales Business Development team engages with customers to schedule appointments, assist with vehicle inquiries, and drive qualified showroom visits. We are a fast-paced, performance-focused environment committed to professionalism, accuracy, and results.

Position Summary

The Sales Business Development Agent is responsible for managing inbound and outbound customer communication and scheduling sales appointments. This is not cold calling — customers have already shown interest through online inquiries, past visits, or phone calls.

Key Responsibilities

Make 125 outbound calls per day using call lists, CRM follow-up tasks, and ongoing lead outreach

Handle inbound phone calls and respond promptly to online leads

Send follow-up texts and emails to engage customers

Schedule appointments for showroom test drives and sales consultations

Record all communication and updates accurately in the CRM (VinSolutions)

Follow up with customers who have not yet visited or purchased

Work closely with Sales Management to ensure smooth customer transition into the showroom

Meet daily and weekly appointment and show-rate performance goals

Qualifications

Strong communication and customer service skills

Comfortable speaking with customers by phone

Ability to work in a structured environment with clear productivity goals

Comfortable multitasking while using multiple systems / screens

Call center, customer service, or dealership experience is helpful but not required — training is provided

Must be reliable, professional, and motivated to hit daily numbers

Compensation & Bonuses

$20 per hour based on experience

Employee vehicle purchase discounts

Benefits package available (explained during interview)

Schedule

Full-time, on-site

Evenings and Saturdays required