Desktop Support Technician

Location Address :

560 Mission Street, San Francisco CA 94105

Pay rate : $23-$25

We are Peak Systems, a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities.

Desktop Support Technician

• we are looking for a

L2 Desktop Support Technician

who has prior experience in desktop support, including troubleshooting support for MAC & Windows.

Below is the complete job description :

Primary Responsibilities :

Monitor computer hardware performance and diagnose system issues.

Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive.

Replace worn or defective parts and clean computer hardware according to the manufacturers’ specifications.

Perform testing of equipment that has been repaired, prior to returning the equipment to the user.

Set up new configurations for computers including OS image deployment.

Install, configure, and upgrade software applications including rollout project.

Troubleshoot and resolve software application and OS related problems.

Track and route problems and requests tickets while thoroughly documenting actions and resolutions.

Serve as escalation point of contact, identify, prioritize, and further escalate situations requiring urgent attention.

Perform system health check and mitigation to meet software and security standards including encryption, patching and backup.

Preferred Certification :

Dell, HP, Apple Key Competencies :

Key Competencies :

If you are interested in this opportunity, please reply with your most updated resume in Word document in an effort for us to discuss further.