Customer Support Specialist IIVirtualVocations • New York, New York, United States
Customer Support Specialist II
VirtualVocations • New York, New York, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Specialist II to provide second-line technical support for escalated customer issues.
Key Responsibilities
Diagnose, troubleshoot, and resolve complex software and technical issues escalated from Tier 1 support
Act as a technical liaison between Customer Experience, Product, Engineering, and QA
Create and maintain detailed documentation, internal troubleshooting guides, and customer-facing help articles
Required Qualifications
5+ years of Tier 2 technical support experience in a SaaS or enterprise software environment
3+ years of experience with technical customer support tools like Zendesk and CRM / ticketing platforms
Knowledge of AV and networking systems and troubleshooting
Experience with Microsoft SQL Server, Windows Server, and HTML
Preferred : Knowledge and hands-on experience with artificial intelligence tools and concepts
[job_alerts.create_a_job]
Customer Support Specialist • New York, New York, United States
[internal_linking.similar_jobs]
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...[show_more] A company is looking for a Customer Support Specialist II to provide second-line technical support for escalated customer issues.
Key Responsibilities Diagnose, troubleshoot, and resolve complex s...[show_more] 
The Sales Support Specialist position is a part of Aspire Technology Partners Sales Operations department.The Sales Support Specialist is responsible for assisting the team manager in reviewing and...[show_more]
B2B Ecommerce Platform that simplifies purchasing.Our strength has always been our unique edge : transforming how businesses connect with vendors through our marketplace.We're not just improving...[show_more]
The Technical Support Specialist is responsible for providing Level II technical hardware and software support.They will facilitate and resolve a wide variety of requests inquiries and complaints w...[show_more]
Perri Plumbing, Heating, Cooling Overview : .Earning potential over $100,000.Full-time, year-round work .AJ Perri, part of the ARS family of brands, is a trusted leader in residential HVAC and p...[show_more]
Why join us? Maharam is the leading creator of textiles for interiors.Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digita...[show_more]
Are you ready to elevate your career in a fast-paced, innovative environment? You will have the opportunity to utilize and keep developing your skills while contributing to a team that values growt...[show_more]
Only permanent employees in the civil service title comparable title (under 6.This position may be eligible for remote work for up to 2 days per week pursuant to the Remote Work Pilot Program.The N...[show_more]
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...[show_more]
Job Title : In-Home Support Specialist for Individuals with Autism.We are a compassionate and dedicated team providing in-home support services for individuals with autism.Our mission is to empower ...[show_more]
We are Vitesse the treasury and payment partner of choice for insurance.Looking to join an emerging leader in the UK FinTech industryItssuch an exciting time to be joining Vitesse!.Created by a te...[show_more]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
Founded in 2020 Regal is the AI Agent Platform.Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data easy to customize a...[show_more]
Join a collaborative team dedicated to delivering exceptional patient care as a.Work alongside leading experts in Physical and Occupational Therapy playing a key role in supporting our patients th...[show_more]
The Solution Implementation Specialist (SIS) will provide management of concurrent projects from inception through successful implementation.
This role is the sole point of contact for customers and...[show_more]
Learn more about the general tasks related to this opportunity below, as well as required skills.Technical Solutions Professional III.
Melville, NY is currently seeking a Technical Solutions Profess...[show_more]
Top Healthcare Provider Network.The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors.
This position will support ColumbiaDoctors, one of the la...[show_more]
Customer Service Representative - 50k-60k / Year - Work From Home
Spade Recruiting USA • Tinton Falls, New Jersey
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30] • [promoted]
Customer Support Specialist II
VirtualVocations • Yonkers, New York, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Sales Support Specialist
Aspire Technology Partners, LLC • Eatontown, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director, Customer Support
Order • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Technical Support Specialist
Sidley Austin LLP • New York City, New York, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
HVAC Service Tech
A. J. Perri Plumbing, Heating, Cooling • Red Bank, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sales Support Specialist
maharam • New York, New York, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Trade Support Associate II
JPMorgan Chase • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
IT Support Specialist
City of New York • New York City, New York, USA
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Associate I
Family Dollar • Oakhurst, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
ABA Therapist
Fort Monmouth Day Program • Red Bank, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Specialist
Vitesse PSP • New York City, New York, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Customer Support Associate
TurboTax • Passaic, New Jersey
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Support Specialist
Regal • New York City, New York, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Operations Support Specialist I
ATI Holdings • Vestavia Hills, New York, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Solutions Imp Specialist - UC
Konica Minolta Business Solutions • Ramsey, NJ, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Solutions Professional III
Canon U.S.A., Inc. • New York, New York, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Patient Services Specialist II #Full Time
61st Street Service Corp • Fort Lee, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]