Loan Services Specialist

Loan Services Specialist

The Loan Services Specialist coordinates a variety of functions within the Loan Services Department related to the business operations of the Bank including but are not limited to loan servicing functions, processing loan payoffs, satisfaction or mortgage and other collaterals including but not limited to Uniform Commercial Code, vehicles, assignments, among others, confirmation of annual statement generation and mailing to clients, resolution of loan issues, booking new loans, renewals, and modifications. Monitors Serviced by Others portfolio and maintains current records on Servicer. Provides client service, research and timely resolution of client inquiries/complaints. Fully knowledgeable and capable of filling in on day-to-day assignments if necessary. Cross-trains other employees in these functions.

Principal Duties & Responsibilities:

1. Prepare Satisfaction of Mortgages, Termination of Uniform Commercial Code, and any other type of collateral.
2. Uniform Commercial Code monthly continuations.
3. Provide Estoppel letters.
4. Process transactions received via transaction queue: loan payments, loan advances, loan maintenances.
5. Monitor rates updates.
6. Reviews daily Loan System reports of daily transactions, duplicate loans, deferred payments, among others.
7. Performs the booking of all types of loans (new loans, renewals, modifications): Commercial, Residential, Consumer, Syndications, Participations.
8. Performs research and resolves loan issues.
9. Monitors Serviced by Others monthly reports and their remittance; creates Delinquency Report for Management; generates and disseminates monthly SBO Management Accounting Report and maintains current records on Servicer.
10. Provides client service; performs research for timely resolve of client inquiries/complaints.
11. Ability to handle and prioritize multiple projects simultaneously.
12. Functions efficiently and effectively under deadlines and stress while maintaining a professional and mature demeanor.
13. May have to cover other functions assigned as needed.

Qualifications

• Strong knowledge of loan documentation and loan terms for all type loans.
• Strong knowledge of loan servicing and booking covering all types of loans: consumer, residential, commercial, Syndication and Participations among others.
• Extensive PC skills (Word, Excel, Access, Outlook, Internet) and use of office machines (calculator, facsimile).
• Dynamic, self-motivated, with excellent verbal and written communications skills, ability to interact with all levels of the organization, and lead.
• Strong client service, organizational and time-management skills.
• Detailed oriented, with ability to balance multiple time-sensitive tasks at various levels of completion.
• Accuracy and great follow-up skills mandatory.
• Able to work in a team environment.

Education

• High School Diploma or GED equivalent.

Special Instructions to Candidates

City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department at 305-577-7207 or by email at talent.attraction@citynational.com.