System Application EngineerHanwha Techwin • Teaneck, NJ, US
System Application Engineer
Hanwha Techwin • Teaneck, NJ, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Previous Experience in customer / end-user-facing roles Korean Language required Ability to travel on short notice. Travel (15-25%) Excellent understanding and troubleshooting capabilities of intricate network-based security systems Proven Aptitude in Root Cause Analysis Excellent ability to communicate complex ideas both verbally and in writing Certifications in CCNA / CCNE / Network +Linux +ASW or other Cloud Certification In-depth knowledge of Incident and Problem management Self-motivated and proven time management capabilities 3-5 years’ experience supporting IP-based security systems or a related industry preferred
Job Title : System Application Engineer
Job Description :
Hanwha Vision America seeks a highly experienced System Application Engineer to join our support team. In this position, you’ll be responsible for post-sales incidents and problem escalation, focusing on identifying root causes and providing resolutions in complex environments. You’ll also ensure proper testing, documentation, and deployment of workarounds and fixes, in addition to training the support team on how to resolve related incidents in the future.
Key Responsibilities :
- TechnicalReproduce, document, and report product issues escalated from technical support or Field Applications Team to Product ManagersWriting Sample requiredTest, document, and deploy workarounds for fixes in developmentUpdate and manage the issue logOwn complex support cases for business-critical customers
- TrainingServe as Subject Matter Expert regarding the Hanwha Vision product line,Providing Product training to the Technical Support Team, focusing on best practices in troubleshooting and product configuration
Requirements :
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