Receptionist

DEAL BREAKERS

• No call center experience
• No remote work option – this is strictly onsite
• Must have prior office experience

EDUCATION / EXPERIENCE REQUIREMENTS

• H.S Diploma and minimum 2 years of customer-facing experience and administrative work in an office setting (not call center)
• Associate’s or Bachelor’s degree preferred

REQUIRED SKILLS

• Proficiency in Office 365 tools : Teams, Word, Excel (basic), PowerPoint
• Professional demeanor and proactive communication via Teams and in person
• Office experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Comfortable working independently and proactively

POSITION SUMMARY

The Receptionist will serve as the first point of contact for clients, agents, and field management. This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions.

This role will support three onsite managers and provide front desk assistance to up to 60 agents, who are considered internal “clients.” The environment is fast-paced and professional, requiring strong interpersonal skills and the ability to work independently while staying connected with leadership via Microsoft Teams.

RESPONSIBILITIES

• Greet and assist clients, agents, and visitors in person and via phone / email
• Answer incoming calls and direct inquiries appropriately
• Book conference rooms and coordinate meeting logistics
• Assist with ad hoc administrative tasks to support the General Office
• Troubleshoot office issues (e.g., Wi-Fi, tech support coordination)
• Support event logistics : room setup, printing, catering, guest access
• On-the-job training provided, including coaching and feedback. NYL systems will be taught

DRESS CODE

• Business Casual Required
• Acceptable : Collared shirts, slacks, blouses, dresses, skirts (mid-length or longer), closed-toe shoes
• Not Acceptable : Street clothes, casual wear
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.