Customer Support Specialist

Job Description

Location : Durham, NC

Hours : Monday - Friday, 7 : 30am to 3 : 30pm with 30 minute lunch break

TEMP TO HIRE - 100% ON SITE - NO REMOTE

Pay : $18-$20 / hour depending on experience

Summary :

Perform all Customer Service and sales support related duties including all communication and documentation necessary to comply with customer specifications.

Duties / Responsibilities :

1.) Communicate with buyers and Engineers regarding all Purchase Order and engineering

specifications.

2.) Communicate with personnel to ensure compliance with all customer specifications.

3.) Organize, prepare, and document customer information for estimating, production, shipping, billing purposes.

4.) Issue Quotations, Order Confirmations, Rejected material authorizations, Credit Applications.

5.) Enter orders, track open job status, expedite orders, monitor revision levels and revision changes, track estimation activity.

6.) Maintain customer files including customer drawings, samples, specifications, artwork, and color samples.

7.) Follow up on un-booked quotations

8.) Follow up on customer issues in a timely manner

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference : JN -112025-408828