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Retail Co
Retail CoSHINOLA • Venice, CA, US
Retail Co

Retail Co

SHINOLA • Venice, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Who we are :

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

  • Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
  • We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
  • In addition to luxury timepieces, our team of artisans handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make
  • Our retail locations allow us to showcase our commitment to quality, manufacturing and design by connecting our guests to products in store

Key Responsibilities

Guest Experience

  • Co-owns overall store performance as it relates to the guest experience and supporting KPIs with Area Manager
  • Exceed personal and store revenue goals
  • Ensure team builds relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction, all while following Brand Experience standards : A Warm Welcome, Creating a Connection, Product Love and Community Building.
  • Lead and participate in monthly product knowledge, operational and guest service trainings

    • Experience Leader

  • Lead experience standards in our store and ensure consistency with each guest experience with the brand through coaching and developing based on development levels
  • Leverage KPIs to motivate team and drive

    • Customer Relationship Management

  • Execute CRM expectations
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles, building long term relationships in relation to the company's brand values
  • Execute brand outreach strategies as communicated via weekly Bolt to drive connection and revenue
  • Utilize Sales Force to maintain customer relationships through in depth information capture and maintain detailed client profiles
  • Create client engagement strategy and execute initiatives based on analysis of targeted reporting of the store and market
  • Actively find creative ways to expand and maintain new guest leads and build client database

    • Talent  Acquisition

  • Proactively network and recruit talent that will support consistent store performance and diversity of the store team, ensuring the needs of the business are met
  • Effectively onboard and train new employees
  • Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth
  • Ensure training modules are completed in a timely method

    • Store Operations

  • Ensure repair cases are closed upon pick up or shipping to guest
  • Ensure transfer orders are received within 24 hours of receipt of goods
  • Process "Buy Online Ship from Store" orders within 48 hours of receipt of notification
  • Control expenses within budget
  • Complete Store Force tasks by due date
  • Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product
  • Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s
  • Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly
  • Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines
  • Co-owns execution of physical inventory / cycle counts

    • Events and Activations

  • Drive local community development efforts within local market by connecting with internal and external contacts to drive brand engagement in events and activations
  • Host in-store and out-of-store events and activations to drive incremental revenue & new guest acquisition, build brand awareness (achieved through community / store specific grass root events, , charity shopping events, corporate sales etc.)
  • Prospecting focused on community and business development to prospect opportunities, generate leads and build relationships.
  • Partner closely with Corporate Sales Department for corporate experiences and customization needs
  • Partner with Field Leadership, Marketing Team and Executives to ensure a quality guest experience, while building future business through growing guest relationships.
  • Represent brand through approved media, events, and engagements in market.

    • Qualifications

  • 3+ years of specially retail experience
  • High school diploma / GED or equivalent
  • Experienced in providing leadership within a team environment
  • Ability to motivate others and build effective teams
  • Previous success in leading operations
  • Skilled at mediating and negotiating to resolve conflict
  • Action oriented, driving for result's
  • Flexible and adaptable to a high-change environment
  • Willing to work nights and weekends

    • Sampling of Total Rewards Program :

  • Compensation type : hourly
  • Compensation : Compensation can be negotiated based on previous experience & qualifications $26.00 - $29.00 per hour
  • Paid Time-off : 10 Corporate Holidays 15 Vacation days (accrued)2 Volunteer days
  • Benefits : Medical, dental & vision - to view our full package! 401k with company match Employee assistance program Pet InsuranceMerchandise discountsComplimentary employee watch

    • Hiring Overview :

  • HR Phone Screening  - 30 minutes via Microsoft Teams (camera off)
  • Technical Interview with Hiring Manger - 1 hour via Microsoft Teams (camera on)
  • Take home assignment  - 30minutes -2 hours of work note : select positions may not require a case study assignment
  • Final Interview with Panel  - 1 hour via Microsoft Teams (camera on)
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